Alvaro Moreno
Summary
As a recent graduate, I am now eager to leverage this comprehensive training and hands-on experience in an entry-level cybersecurity role. My ability to apply theoretical knowledge to real-world scenarios, coupled with strong leadership and collaboration skills, positions me as a valuable addition to any cybersecurity team
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Engineer Apprentice
Thrive
09.2023 - Current
- Provide prompt and professional assistance to clients via phone and email
- Address and resolve client inquiries, issues, and service requests
- Log and track client issues using ServiceNow platform
- Work collaboratively and engage in communication with internal teams and engineers through Microsoft Teams
- Eectively manage time and prioritize task to meet service level agreements (SLAs)
- Escalate complex technical problems to higher-level support or specialized teams.
Area Manager
Amazon
06.2017 - 08.2023
- Collaborate with team of 6 to eciently maintain robotics eld
- Train and coach new associates on processes to stowing inventory
- Investigate damaged and returned inventory issues using Excel, resulting in 10% decrease in errors.
Customer Service Representative
AT&T
02.2013 - 11.2016
- Provided outstanding customer service to clientele, resulting in high customer satisfaction
- Communicated to multiple customers at once through a chat-based system
- Demonstrated technical and product knowledge.
Information Technology Specialist
PC Touch
01.2009 - 12.2012
- Managed front desk customer services
- Performed Virus and Malware removal
- Operated data recovery and backups
- Conducted upgrades and installations of software and hardware.
Education
Associate Degree in Computer Science -
Miami Dade College
Miami, FL01.2023
Cybersecurity Training Program -
Correlation-One
01.2023
Network and Communications Management -
Devry University
Miramar, FL01.2007
Skills
- Cybersecurity Frameworks & Standards: NIST, ISO 27001, CIA Triad
- Network Security: firewall management, intrusion detection and prevention systems
- Vulnerability Assessment: Nessus, Metasploit, and Wireshark
Coursework
- Cybersecurity Training Program
- Participated in competitive 18-week training program facilitated through real-world case studies to solve business and technical issues
- Completed weekly interactive cases focused on technical concepts including operating systems and infrastructure, cryptography, ATT&CK framework, and ethical hacking
- Initiated peer study group and facilitated lesson on network security and cybersecurity analytics
Certification
CompTIA Security+
Mimecast Email Security Cloud Gateway Fundamentals
Timeline
Associate Engineer Apprentice
Thrive
09.2023 - Current
Area Manager
Amazon
06.2017 - 08.2023
Customer Service Representative
AT&T
02.2013 - 11.2016
Information Technology Specialist
PC Touch
01.2009 - 12.2012
Associate Degree in Computer Science -
Miami Dade College
Cybersecurity Training Program -
Correlation-One
Network and Communications Management -
Devry University