Alvyna Sanders
Pasadena,CA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Customer Relation
Metrolink
10.2015 - Current
- Cross trained in multiple departments to know all company needs and train new employees
- Manage over 50 customer travel requests per day
- Properly diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Worked with internal teams to understand business needs and changing strategies.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Educated customers about any options and processed purchases.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
Education
High School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet
Los Angeles, CA06.1998
Skills
- Efficient and Detail-Oriented
- Technical Support
- Email Support
- Salesforce
- Understanding Customer Needs
- Microsoft Office
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Account Updates
- Research and Due Diligence
- Sales Proficiency
- Customer Relations
Timeline
Customer Relation
Metrolink
10.2015 - Current
High School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet