Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Volunteer Activities
Timeline
Generic

Alwahnie Noshahi

Mesquite,TX

Summary

Experienced with coordinating and executing successful nonprofit event. Utilizes exceptional organizational skills and attention to detail to ensure smooth and memorable events. Knowledge of vendor management, budget control, and client communication to deliver high-quality results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Student Ambassador

Algonquin College
10.2017 - 12.2019
  • Interacted with a large group of university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
  • Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
  • Represented student body at official university events, fostering sense of community and pride.

Server (Internship)

Delta Hotels by Marriott Grand Okanagan Resort
05.2018 - 08.2018
  • Collaborate with another department especially with the culinary team to anticipate guest needs
  • Served food and beverages promptly with focused attention to customer needs.
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives

Reservation Agent

Lord Elgin Hotel
01.2017 - 11.2017
  • Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
  • Worked closely with sales department and front desk to achieve full occupancy of property.
  • Reduced booking errors by introducing double-check system before finalizing reservations.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.

Customer Service Executive

Allianz General Insurance
05.2014 - 06.2015
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Maintained up-to-date knowledge of product and service changes.

Reservation Agent

Cititel Hotel
01.2009 - 07.2014
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Maintain booking accuracy, ensure compliance with all guest demand
  • Resolving complaints, anticipate guest needs and process payment

Education

Bachelor of Hospitality & Tourism Management -

Algonquin College
Ottawa, Ontario, Canada
05.2019

Diploma in Business Administration -

KDU University Malaysia
05.2014

Skills

  • Fundraising strategy
  • Social media marketing
  • Budgeting & Costing
  • Event promotion
  • Customer Service Skills
  • Excellent Interpersonal Communication
  • Multitasking skills & meeting deadlines
  • Organization and time management
  • Managing large number of people
  • Friendly, positive attitude
  • Flexible and adaptable
  • Multilingual Proficiency

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 35 volunteer members to ran an charity event
  • Successfully raised $11000 for a zero-budget event, with a collaboration of team member of 5 in the development of "Enchanted Forest" event.
  • Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of event planning.

Certification

  • Workplace Hazardous Materials Information System (WHMIS)
  • United Nations Sustainable Development Goals Certification
  • Accessibility for Ontarians with Disabilities Act (AODA) Training
  • Student Leadership Program - Level 1 & 2
  • Smart Serve Certificate
  • Food Safety Certification

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Malay
Native or Bilingual
Tamil
Full Professional
Indonesian
Full Professional

Volunteer Activities

Greeter                                                                                                       23 Mar 2019           

UN Sustainable Development Goals Youth Conference, Algonquin College, Ottawa, Canada

  • Greet attendees, answering general questions, and participating in group discussions


Student Services Assistant                                                              19 -20 Feb 2019                

Registrar office, Algonquin College, Ottawa, ON.  

  • Provide detailed information to student regarding financial aid issues,timetable, troubleshooting and resolving issue
  • Answer calls in the call center. Identify customer’ needs, clarify information and provide solutions


Event Assistant                                                                                                Jan 2019    

15th Annual School of Hospitality & Tourism Career Fair, Algonquin College, Ottawa, Canada  

  • Directed vendors from one area of the college to the venue and assisted with registering students
  • Collaborate with teams to assist with event set-up and tear-down


World Autism Awareness Day Interactive Booth                                 April 2018          

Algonquin College, Ottawa, Canada   

  • Planning and running an interactive booth in Algonquin Student Commons
  • Being actively ran games and showed video to promote campus-wide awareness of autism
  • Engaged with the general public, handed out fact cards and encouraged individuals to share facts about ASD with others


Vegan Awareness Day                                           (3 weeks) 18 Oct – 11 Nov 2017 

International Society for Krishna Consciousness (ISKCON), Toronto, Canada                     

•  Volunteer in their community service  •  Food for life- assist serving food in the convention centre  

•  Volunteer cooking and baking for breakfast, lunch and dinner      


Community Project                                                                                       Jan 2014 

The Lighthouse – For the Homeless, Penang, Malaysia                                                  

•  Cook and served foods for the homeless  

•  Assisting kitchen staff making pastry and baking

•  Cleaning, washing and mopping the place

Timeline

Server (Internship)

Delta Hotels by Marriott Grand Okanagan Resort
05.2018 - 08.2018

Student Ambassador

Algonquin College
10.2017 - 12.2019

Reservation Agent

Lord Elgin Hotel
01.2017 - 11.2017

Customer Service Executive

Allianz General Insurance
05.2014 - 06.2015

Reservation Agent

Cititel Hotel
01.2009 - 07.2014

Bachelor of Hospitality & Tourism Management -

Algonquin College

Diploma in Business Administration -

KDU University Malaysia
Alwahnie Noshahi