Summary
Overview
Work History
Education
PROFILE
Timeline
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Alwayne Gordon

Rosedale ,NY

Summary

Dedicated and versatile professional with a diverse skill set a strong track record in roles spanning city letter carrier, JetBlue material specialist, repair expeditor & sales manager roles. Possesses a unique blend of skills, including attention detail, effective communication, and the ability to thrive in dynamic environments. Excels in ensuring the safety and security of personnel and assets, delivering exceptional customer service.

Known for adaptability , problem solving , and a commitment to achieving organizational objectives. Skilled in product knowledge and upselling technique to maximize sales opportunities and enhance the customer experience. Effective communicator with a talent for active listening, identifying customer needs, and offering personalized solutions to drive customer satisfaction and loyalty. Experience in managing inventory, merchandising products, and contributing to the overall success of sales initiatives. Adaptable team player with proactive attitude, able to collaborate effectively with colleagues across different departments and levels of the organization. Strong problem-solving skills with a demonstrated ability to think critically and make decisions in challenging situations. Committed to continuous learning and professional development to stay abreast of industry trends and best practices.

Overview

12
12
years of professional experience

Work History

City Letter Carrier

United States Postal Service, USPS
02.2020 - Current
  • Routes or cases all classes of mail in sequence of delivery along an established route
  • Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently
  • Handles undeliverable mail in accordance with established procedures
  • Provides prompt mail delivery to businesses and residences on specified route
  • Supports colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary
  • Handles sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail
  • Alters routes to accommodate changing conditions or road closures in delivery areas.
  • Observes traffic and safety regulations for safe transport and delivery of mail.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loades and secured items in trucks to avoid damage to parcels during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Handles mail and packages with care to prevent damage during delivery.
  • Collectes outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Monitores weather conditions regularly to adjust delivery routes accordingly.
  • Inspectes truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

KEY ACCOMPLISHMENTS & DUTIES:

  • Displays a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provides exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Follows Postal Service policies and procedures to maintain integrity of mail and protect customer information.

SKILLS AND KNOWLEDGE

Strong communication and interpersonal abilities · Exceptional time management and organizational skills · Proficient in using postal equipment and technology

  • Process improvement and efficiency
  • Problem-solving and decision-making
  • Time management
  • Communication and interpersonal skills
  • Attention to detail

Stress management and resilience

Specialist Expeditor

JetBlue Airways Corp
10.2018 - 02.2020
  • Ensured aircraft parts are repaired by JetBlue business partners within agreed turnaround time
  • Monitored repair cost trends and involves Engineering and management in quote approval decisions
  • Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process
  • Identified discrepancies in inventory, leading to more accurate stock levels and reduced waste
  • Maintained database systems to track and analyze operational data
  • Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations
  • Boosted company's online presence by developing comprehensive digital marketing strategy.
  • Conducted in-depth market research for identifying new business opportunities.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Implemented customer feedback system to inform product development.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

KEY ACCOMPLISHMENTS & DUTIES:

  • Ensured compliance with regulatory guidelines, keeping meticulous records of all transactions and documentation.
  • Identified discrepancies in inventory, leading to more accurate stock levels and reduced waste.
  • Improved production planning with accurate forecasting of material availability.
  • Trained new staff on expediting procedures, raising overall competency of team.

SKILLS AND KNOWLEDGE

As an expeditor, competency in managing inventory levels helps you effectively inspect products you receive from vendors to ensure they meet company standards

  • Inventory management
  • Purchasing
  • Supply chain logistics
  • Data analysis
  • Vendor management
  • Quality control
  • ERP systems

Material Specialist

JetBlue Airways Corp
12.2015 - 10.2018
  • Performed data entry, physical inventory count, Issuing, receiving, and shipping of material
  • Verified of part number and serial number, create repair orders, cycle counts
  • Operated Murata system, tugs, forklifts, jacks, pushback tugs
  • Shift leader, team leader and acting supervisor
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems
  • Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
  • Served as a subject matter expert within the organization on matters related to materials management best practices and regulatory compliance requirements.
  • Resolved discrepancies between purchase orders and received goods promptly, minimizing potential delays or disruptions to manufacturing processes.
  • Provided support during audits, compiling necessary documentation related to material sourcing and handling practices.
  • Reduced waste by closely monitoring material usage and adjusting order quantities as needed.
  • Controlled stock levels by setting appropriate reorder points and safety stocks, ensuring sufficient materials were available to meet production needs.
  • Implemented cost-saving measures by analyzing vendor performance and identifying areas for improvement.

KEY ACCOMPLISHMENTS & DUTIES:

  • Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time.
  • Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.

SKILL AND KNOWLEDGE

  • Maintained accurate inventory records by analyzing reports and reconciling discrepancies.
  • Monitored stock levels and reorder supplies as necessary to prevent shortages.
  • Inputed and updated inventory data in the management system, ensuring all transactions are recorded accurately.
  • Collaborated with 4 purchasing and 4 logistics teams to optimize inventory flow and minimize excess stock.
  • Supported warehouse operations, including receiving, storing, and shipping products.

Sales Manager

G.K Clothing & Footwear
03.2013 - 12.2015
  • Kept stockroom neatly organized
  • Made barcodes for merchandise
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Implemented systems and procedures to increase sales
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

KEY ACCOMPLISHMENTS & DUTIES:

  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

SKILLS AND KNOWLEDGE

The customer service skills, the ability to use your initiative. Business management skills, to be flexible and open to change, the ability to accept criticism and work well under pressure

• Excellent verbal communication skills.
• The ability to sell products and services.
• Customer service skills.
• The ability to use your initiative.
• Business management skills.
• Leadership skills.
• To be flexible and open to change.
• The ability to accept criticism and work well under pressure

Education

No Degree - Computer And Information Systems

Borough of Manhattan Community College
Manhattan, NY United States

GED -

Brooklyn Adult Learning Center
Brooklyn, NY United States
05.2017

High School Diploma -

Clan Carthy High School
Kingston, Jamaica
06.2011

PROFILE

Citizenship: United States of America | Veterans Preference: None

Clearance: Willing to Obtain | Availability: Immediately | Job Type: Permanently, Full Time 

Timeline

City Letter Carrier

United States Postal Service, USPS
02.2020 - Current

Specialist Expeditor

JetBlue Airways Corp
10.2018 - 02.2020

Material Specialist

JetBlue Airways Corp
12.2015 - 10.2018

Sales Manager

G.K Clothing & Footwear
03.2013 - 12.2015

No Degree - Computer And Information Systems

Borough of Manhattan Community College

GED -

Brooklyn Adult Learning Center

High School Diploma -

Clan Carthy High School
Alwayne Gordon