Alwyn Franky Lobo
Asst. Manager-Commercial & Operations
Doha
Summary
Experienced Operations Executive with in-depth knowledge of import and export procedures in Qatar & other GCC countries, combined with a strong background in the airlines and aviation industry. Demonstrated expertise in freight forwarding, customer service, and logistics operations, with additional hands-on experience as an assembler and cashier in fast-paced environments. Proven ability to manage cross-functional logistics tasks efficiently, ensuring compliance with customs regulations and optimizing end-to-end supply chain operations. Known for maintaining accuracy in documentation and inventory while supporting seamless customer experiences.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Asst Manager-Commercial & Operations
Spaceferry Logistics WLL
03.2022 - Current
- Oversee the daily operations of freight forwarding, ensuring efficient and effective handling of shipments by air, sea, and land.
- Coordinate with logistics providers, carriers, and internal teams to ensure timely delivery and adherence to service agreements.
- Develop and implement commercial strategies to drive business growth and profitability.
- Identify new business opportunities, negotiate contracts, and build strong relationships with clients and partners.
- Ensure all freight forwarding activities comply with international regulations, customs laws, and industry standards.
- Supervise the preparation and verification of shipping documents, such as bills of lading, invoices, and customs declarations.
- Manage budgets, monitor expenses, and optimize operational costs to achieve financial targets.
- Prepare financial reports, analyze performance metrics, and present insights to senior management for strategic decision-making.
- Lead and mentor the operations team, providing guidance and support to enhance their performance and professional growth.
- Implement training programs and best practices to ensure a high level of service quality and operational efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built and maintained strategic relationships with global logistics partners and freight networks such as PPL and JC trans.
- Coordinated end-to-end logistics solutions for import/export shipments, ensuring timely delivery and compliance with international regulations.
- Participated in global freight network conferences, increasing brand visibility and establishing new business opportunities.
Operations Executive
Spaceferry Logistics WLL
06.2020 - 03.2022
- Plan and coordinate the movement of goods, ensuring timely and cost-effective delivery.
- Arrange shipments by air, sea, and land, including the preparation of shipping documentation.
- Serve as the primary contact for clients, addressing inquiries and resolving issues related to shipments.
- Maintain regular communication with clients, carriers, and other stakeholders to provide updates on shipment status.
- Ensure compliance with international shipping regulations and customs procedures.
- Prepare and review documentation to meet regulatory requirements, such as bills of lading, certificates of origin, and customs declarations.
- Manage inventory levels and oversee the storage of goods in warehouses.
- Monitor and control operational costs, negotiating rates with carriers and vendors to optimize expenses.
- Track shipment performance and analyze logistics data to identify areas for improvement.
- Prepare regular reports on operational performance, including delivery times, costs, and service quality, to support decision-making processes.
- Verify import and export documents to facilitate smooth customs clearance.
- Collaborate with customs brokers to streamline clearance procedures.
- Secure approvals for DG and chemical shipments by submitting accurate documentation.
Assistant Cashier
Qatar Aviation Services
06.2019 - 03.2020
- Charge passengers and issue receipts for porterage services. Handle foreign currencies and address passenger issues related to these services. Provide airport information and directions.
- Monitor porters and passengers to prevent non-payment. Collect cash and card payments, sort collections, and tally them with sales.
- Interact professionally with passengers, airport and airline staff, duty managers, and bank staff. Ensure no credit is extended without written Finance authority approval.
- Prepare daily and monthly reports promptly. Mentor new team members on operations and passenger service strategies. Resolve customer requests, questions, and complaints effectively.
- Handle around 300 passengers daily. Reconcile cash drawers at the start and end of shifts, resolving discrepancies. Answer questions about airport policies to ensure positive passenger experiences.
Stores Assembler
Qatar Airways
03.2017 - 05.2019
- Receive goods from the warehouse and arrange them as per operational requirements, ensuring proper stock levels and verifying expiry dates.
- Monitor storage facilities for upkeep and hygiene, refuse damaged or incorrect items, and adhere to health and safety procedures.
- Prepare Economy, Business, and First-Class Dry Store sets with specified quality and quantity, complete requisition forms, and maintain HACCP and FIFO standards.
- Work closely with Purchasing to order and receive items, notify the store manager of low stock levels, and report problems with equipment and materials.
- Resolve problems, improve operations, provide exceptional client support, implement cost-saving initiatives, and maintain punctuality and a professional appearance.
Education
Master of Commerce - Logistics & Supply Chain Management
Manipal University
Manipal, KarnatakaBachelor of Commerce - Advance Accounting
Mangalore University
Mangalore, KarnatakaSkills
- Knowledge of shipping routes
- Knowledge of port operations
- Knowledge of customs regulations
- Familiarity with different modes of transport
- Proficiency in preparing shipping documentation
- Accuracy in maintaining records
- Strong verbal communication skills
- Strong written communication skills
- Ability to explain complex logistics concepts
- Ability to negotiate rates
- Skills in securing transportation terms
- Capacity to handle unexpected issues
- Quick thinking
- Effective time management
Training
- Basic Airport Security
- Basics of VAT in Qatar
- Fire and Safety
- Flight Catering Security
- Office and Information Security Awareness
Disclaimer
I hereby declare that the above stated particulars are true to best of my knowledge and understanding.
Personal Information
- Date of Birth: 11/19/93
- Nationality: Indian
- Driving License: Holding a valid Qatar and Indian Light Driving license
- Marital Status: Single
Timeline
Asst Manager-Commercial & Operations
Spaceferry Logistics WLL
03.2022 - Current
Operations Executive
Spaceferry Logistics WLL
06.2020 - 03.2022
Assistant Cashier
Qatar Aviation Services
06.2019 - 03.2020
Stores Assembler
Qatar Airways
03.2017 - 05.2019
Bachelor of Commerce - Advance Accounting
Mangalore University
Master of Commerce - Logistics & Supply Chain Management
Manipal University
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