Alexis Medina
Houston,TX
Summary
Proven transportation manager delivering high logistical productivity, exceptional client relations, and efficient task completion. Specializes in customer integration strategies, providing dynamic cross-functional team leadership for optimal client retention. Excel in communication, adaptability, and problem-solving for seamless onboarding of new hires.
Overview
11
11
years of professional experience
Work History
Transportation and Onboarding Manager
Adroit Advanced Technologies Inc
Houston, TX
10.2023 - Current
- Ensured stakeholder satisfaction by delivering outstanding customer service and offering effective problem-solving resources.
- Coordinated retention strategies and facilitated information exchange among the operations team and stakeholders to align with department heads for strategy execution.
- Directed the dissemination of logistical strategy to a team, aligning it with the company's strategic plan.
- Ensured that the company's SOP requirements were met every month with a success rate of over 94%
- Supported coordination, preparation, and distribution of driver documentation.
- Help guide a departmental team by ensuring 100% of the new applicants have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines as needed.
- Conduct virtual vehicle safety inspections to re-educate current drivers about safety student transportation standards.
Transportation and Customer Service Manager
Adroit Advanced Technologies Inc
Houston, TX
02.2023 - 10.2023
- Managed and delegated tasks to a departmental team.
- Assigned and executed over 2,000 rides with exceptional efficiency.
- Maintained accurate driver-to-student matches.
- Coordinated with stakeholders through phone and email for streamlined operations.
- Ensured prompt response to immediate inquiries and requests by monitoring multiple Google Suite accounts and various software programs.
- Managed 50+ daily ride coverages to meet driver needs, achieving an 80% on-time fulfillment rate.
- Maintained daily collaboration with several departments to ensure effective logistic operations and timely problem resolution.
- Delivered relevant and impactful training sessions aimed at creating a more secure transportation environment for students and collaborating with school districts.
- Kept precise records of ride assignments and client communications.
Customer Service and Transportation Specialist
Adroit Advanced Technologies Inc
Houston, TX
10.2022 - 02.2023
- Managed large amounts of incoming phone calls (up to 75 calls a day).
- Used calling, computer, and app software to assess and handle drivers, parents, school districts, and other customer complaints within the time limits, achieving 90% customer satisfaction daily.
- Proven strong phone contact handling skills and active listening.
- Proceeded with a calm and diligent approach, with the customer's concern, to ensure everything was understood accurately and accordingly.
- Identified opportunities for enhancing student transportation methods by evaluating routing systems, times, and routes.
Receiving Supervisor | Client Retention Services
All-Pro Fasteners
Houston, TX
06.2021 - 09.2022
- Achieved efficient receiving operations through unloading and sorting deliveries, processing shipments, and ensuring accuracy and timeliness.
- Supervised, trained, and evaluated staff while overseeing duty assignments and training receiving personnel.
- Maintained constant communication with the salesperson regarding material discrepancies.
- Communicated with supplier or shipper to rectify identified discrepancies.
- Monitored inventory and stock levels for accuracy of receiving records.
- Engaged directly with clients to gather information on required fastener products.
- Resolved work-related challenges proactively by applying critical thinking, without constant supervision of management.
Shipping Supervisor
RR Donnelley
Houston, TX
05.2021 - 06.2021
- Oversaw the work of shipping personnel to ensure efficient and accurate task completion.
- Demonstrated exceptional organizational skills, meticulous attention to detail, and ability to efficiently multitask.
- Demonstrated exemplary communication skills to engage in effective interactions with vendors, on call and in person.
- Utilized scanners for efficient scanning and relocation of lot/item numbers.
- Conducted routine inspections of warehouse areas, identifying potential hazards or issues requiring corrective action.
- Created efficient inventory control systems to monitor the movement of shipments.
Inventory Control Specialist
RR Donnelley
Houston, TX
08.2017 - 05.2021
- Took initiative in identifying and rectifying internal supply obstacles, resulting in improved efficiency and consistently achieving objectives.
- Collaborated with supervisors and team members to analyze supply requirements and optimize inventory levels.
- Recorded information, shortages, and discrepancies to maintain accurate and up-to-date records.
- Accurately inputted data analytics into JD Edwards, creating updated status reports to track project progress and deadlines.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Revamped warehousing operations by introducing simplified procedures that improved order processing
Inventory Control Clerk
RR Donnelley
Houston, TX
05.2014 - 07.2017
- Verified inventory records by conducting daily cycle counts.
- Operated various equipment, including forklifts and machinery.
- Organized items for effortless tracking and retrieval.
- Responsible for producing reports analyzing inventory levels, deficits, and surpluses.
- Coordinated cross-departmentally to secure prompt order delivery.
Maintenance
Empire Inc
Houston, TX
07.2013 - 05.2014
- Ensured optimal performance of equipment through regular facility inspection and maintenance.
- Maintained, utilized, tracked, and reported inventory of a wide range of products, tools, and equipment
- Maintained a safe environment while effectively handling an extensive range of products and solutions.
- Determined equipment replacement based on work orders and specs.
Education
2 Years of College in Science -
Houston Community College / University of Houston
Skills
- Critical Thinking Ability
- Effective Communication
- Strong Organizational Abilities
- Effective Task Prioritization
- Budget Administration
- Customer Support Expertise
- Health and Safety Compliance
- Strategic Negotiation Skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Limited
Timeline
Transportation and Onboarding Manager
Adroit Advanced Technologies Inc
10.2023 - Current
Transportation and Customer Service Manager
Adroit Advanced Technologies Inc
02.2023 - 10.2023
Customer Service and Transportation Specialist
Adroit Advanced Technologies Inc
10.2022 - 02.2023
Receiving Supervisor | Client Retention Services
All-Pro Fasteners
06.2021 - 09.2022
Shipping Supervisor
RR Donnelley
05.2021 - 06.2021
Inventory Control Specialist
RR Donnelley
08.2017 - 05.2021
Inventory Control Clerk
RR Donnelley
05.2014 - 07.2017
Maintenance
Empire Inc
07.2013 - 05.2014
2 Years of College in Science -
Houston Community College / University of Houston