Aly Bradley
Brentwood,NH
Summary
Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Counselor
Riverbend Community Mental Health
10.2021 - Current
- Reduces behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintains safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promotes independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Manages crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Effectively trained new staff members in administering medications and properly documenting.
- Monitors and documents client progress toward meeting goals and objectives.
- Serves as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Coordinates activities and events to create safe, positive and inclusive environment.
Sales Associate
TJX Companies
03.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Applebee's
06.2016 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shift Leader
Dunkin' Donuts
05.2016 - 06.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Retail Sales Associate
TJX Companies
10.2014 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Arts - Sociology
University of New Hampshire
Durham, NH06.2020
Skills
Client Advocacy
De-Escalation Techniques
Reliability
Adaptability
Progress Monitoring
Multicultural Sensitivity
Certification
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- MOAB certification.
- Understands how to properly assess overdoses and the administration of NARCAN.
Timeline
Residential Counselor
Riverbend Community Mental Health
10.2021 - Current
Sales Associate
TJX Companies
03.2020 - 09.2021
Waitress
Applebee's
06.2016 - 01.2020
Shift Leader
Dunkin' Donuts
05.2016 - 06.2017
Retail Sales Associate
TJX Companies
10.2014 - 09.2015
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- MOAB certification.
- Understands how to properly assess overdoses and the administration of NARCAN.
Bachelor of Arts - Sociology
University of New Hampshire
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