ALY GUADALUPE MARTINEZ
Dispatcher / ACSO
Boulder,CO
Summary
Bilingual Dispatcher with 2 years of experience in high-pressure communications roles, including military and private-sector dispatching. Proven ability to multitask, remain composed under stress, and communicate clearly in both English and Spanish. Experience in NCIC/CCIC use, radio operations, and maintaining public and officer safety. Currently serving as a Dispatcher and ACSO, with strong attention to detail and dedication to public service.
Overview
2
2
years of professional experience
Work History
United States Marine
United States Marine Corps
04.2018
Dispatcher / ACSO
Excalibur Associates
11.2024 - Current
- Coordinate emergency and non-emergency responses through radio communications and dispatch systems.
- Utilize NCIC/CCIC databases to perform background checks and relay critical information to field units.
- Communicate effectively in both English and Spanish to assist callers and officers.
- Maintain clear, accurate records and logs using Microsoft-based reporting systems.
- Perform well under pressure in high-stake and emotionally charged situations.
- Demonstrate strong attention to detail in data entry, call documentation, and officer support.
Operations Manager
United States Marine Corps Reserve
02.2022 - Current
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Dispatcher
United States Marine Corps
11.2022 - 12.2023
- Demonstrated multitasking abilities while managing multiple radio frequencies simultaneously without compromising quality of communication.
- Developed strong relationships with field units, fostering trust and cooperation in high-stress scenarios.
- Oversaw installation and maintenance of state-of-the-art security technology solutions, including surveillance cameras and alarm systems.
- Streamlined dispatch processes for improved efficiency and faster response times.
Maintenance
United States Marine Corps
10.2020 - 01.2022
- Reduced equipment downtime through proactive maintenance and timely repairs.
- Documented maintenance and repairs performed on equipment.
- Oversaw equipment maintenance schedules, minimizing downtime and maximizing productivity.
- Coordinated with maintenance personnel on preventive maintenance programs for equipment upkeep and optimal performance levels.
Warehouse Manager
United States Marine Corps
09.2018 - 09.2020
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Education
High School Diploma -
Boulder High School
Boulder, CO05.2017
Skills
- APCO Certified
- NCIC / CCIC Experience
- Radio Communication
- Bilingual: Fluent in English & Spanish
- Multitasking Under Pressure
- Active Listening & Clear Verbal Communication
- Customer Service & De-escalation Skills
- Microsoft Office Proficient
- Problem Solving & Critical Thinking
- Weapon Handling & Safety Protocols
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher / ACSO
Excalibur Associates
11.2024 - Current
Dispatcher
United States Marine Corps
11.2022 - 12.2023
Operations Manager
United States Marine Corps Reserve
02.2022 - Current
Maintenance
United States Marine Corps
10.2020 - 01.2022
Warehouse Manager
United States Marine Corps
09.2018 - 09.2020
United States Marine
United States Marine Corps
04.2018
High School Diploma -
Boulder High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Core Skills And Certifications
- APCO Certified
- NCIC / CCIC Experience
- Radio Communication
- Bilingual: Fluent in English & Spanish
- Multitasking Under Pressure
- Active Listening & Clear Verbal Communication
- Customer Service & De-escalation Skills
- Microsoft Office Proficient
- Problem Solving & Critical Thinking
- Weapon Handling & Safety Protocols
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