Aly Harris
4512 Pacific Ave Unit 1 ,WA
Summary
Results driven customer service professional who advanced from Customer Service Representative to Merchant Satisfaction Team (MST) within 14 months at Riverside. Recognized early for leadership and promoted into managerial level responsibilities, serving as second in command to the supervisor and escalation specialist. Awarded Department Spotlight Employee of the Year and invited to a selective upper management recognition event. Featured in the Portland Business Journal and consistently exceeded retention and performance goals, earning performance based bonuses.
Overview
6
6
years of professional experience
Work History
Merchant Satisfaction Team
Riverside Payments
06.2025 - 02.2026
- Developed strong rapport with customers and created positive impression of business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Merchant Success
Riverside Payments
04.2024 - 06.2025
- Coached team members to deliver hospitable, professional service while adhering to set call times and regulations.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Representative
PGE
10.2020 - 08.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer billing concerns.
Single Point of Contact
Riverside Payments
05.2020 - 10.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Assisted in Forbearance assistance during beginning of Covid-19, assuring home owners they had options.
Education
Associate of Science - World History
Mount Hood Community College
Gresham06-2028
Skills
- Adaptability and flexibility
- Complaint resolution
- Team building and leadership
- Customer escalations
Timeline
Merchant Satisfaction Team
Riverside Payments
06.2025 - 02.2026
Merchant Success
Riverside Payments
04.2024 - 06.2025
Customer Service Representative
PGE
10.2020 - 08.2021
Single Point of Contact
Riverside Payments
05.2020 - 10.2020
Associate of Science - World History
Mount Hood Community College
Employee spotlight in the Portland Business Jornal
"Aly Harris brings dedication, care, and a community mindset to her responsibilities at Riverside Payments. Aly joined in 2024 as a Merchant Success Specialist and immediately stood out for her attention to detail, consistency, and initiative. Within months, she was promoted to Senior Specialist. By the end of her first year, she had advanced into our Merchant Satisfaction Team, where she now helps to strengthen partner relationships and ensure smooth, solution-driven outcomes across departments. Aly’s work ethic is rivaled only by her warmth. She’s the first to answer after hours, the first to step in when support is needed, and the mastermind behind every memorable team potluck. As a proud mom in a blended family of six, and engaged to her fiancée, Aly brings that same thoughtful, all-in energy to everything she touches at Riverside. She makes Riverside better through both her impact and her heart, and we’re proud to celebrate her this Pride Month for all the ways she leads with love." -Portland Business Jornal June edition 2025