Aly Noorani
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Operations
Wienerschnitzel
06.2021 - 05.2024
- Recruit, train, and manage over 40 employees in carrying out daily store operations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained expenses below budget through accurate planning and waste reduction
- Created and managed catering menu to help increase sales
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and maintain excellent customer service.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
Franchisee & General Manager
Uberrito Fresh Mex
10.2019 - 06.2021
- Recruit, train, and manage over 20 employees in carrying out daily store operations
- Responsible for all daily operations to include scheduling, ordering, and ensuring professional development for all employees
- Responsible for the strategic marketing and advertising efforts that increased sales by 40%
- Maintained expenses below budget through accurate planning and waste reduction
- Created and managed catering menu to help increase sales
- Developed close relationships with clients and analyzed their needs to develop special menus and personalized events to ensure top-level customer service, retention, and referrals.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
Campaign Analyst III & Online Marketing Analyst III
Reliant an NRG Company
12.2011 - 10.2019
- Manage and prioritize offer build requests across the different Retail Marketing Segments for Reliant and Green Mountain Energy
- Demonstrated outstanding collaboration across organization and managed many tasks.
- Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
- Collaborated with cross-functional teams to develop cohesive marketing plans that aligned with client objectives.
- Increased brand awareness through the successful planning and execution of targeted marketing initiatives.
- Participated in ongoing professional development opportunities to stay current on industry best practices for campaign optimization.
- Proficient in programming SQL, HTML, win-runner scripts, HP Quick Test Professional, Worksoft Certify
- Maintained a 99.9% accuracy with an increase of 250% of offer builds from 2012-2019
- Manage content and support real-time operations for Reliant and Green Mountain Energy website
- Manage projects to implement and enhance systems and applications related to Reliant and Green Mountain Energy portals and servers.
Fulfillment Operations
Reliant an NRG Company
06.2007 - 12.2011
- Perform daily customer correspondence and fulfillment operation
- Work with Legal and Regulatory to ensure correspondence and fulfillment process and procedures to meet legal and regulatory guidelines
- Proficiency in SAP (R/3, IS-U and BW), and Documentum for customer correspondence
- Maintain database and set up prices for business campaigns
- Analyze documents and set up documents which are then tested in various programs
- Keep up to date with changes and regulatory requirements.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
Assistant manager and Part Owner
Popeye's Chicken
06.2001 - 06.2013
- Recruit, train, and manage 20 employees in carrying out daily store operations
- Implement unique advertising methods to supplement corporate efforts
- Decreased employee turnover to less than industry average
- Increased sales by over 40% in four years; from $14,000/week to $20,000/week
- Maintained 95-100% overall customer satisfaction rate based on independent corporate survey results.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategy to increase sales and drive profits.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Commercial and Residential Realtor
Brooks Ballard GMAC Real Estate
08.2006 - 01.2008
- Close and work on several residential and commercial property deals amounting up to one million dollars
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Wrote contracts to outline sales and purchases of properties.
- Conduct due diligence on complex written contracts and thoroughly analyze contract details
- Market properties all around Texas and meet with potential buyers to discuss property specifics.
Education
Bachelor of Art - Business Economics
The University of Texas
Austin, TX12.2007
Skills
- Operational Excellence
- Strategic Planning
- Marketing Strategies
- Business Analysis
- Organizational Development
- Safety Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Relationship Building
- Operations Management
- HTML/SAP
- SQL
Certification
- Certified Texas Real Estate Agent
- Certified Operational Manager- Wienerschnitzel, Uberrito Fresh Mex & Popeye's Corporation
Leadership Experience
- Ismaili Youth and Sports, National Finance Team, 01/01/14, 01/01/16, Volunteered as a member of the National Team for our yearly sports tournament, Generated and regulated a budget of $100,000 to cover all of the expenses needed for the tournament, Led a team of 30 staff members to plan and implement a tournament catering to 900 athletes and volunteers
- Religious Education Center, Vice Principal, 06/01/11, 06/01/13, Responsible for the selection, training and development of 15 volunteer teachers. Served as reference for teachers regarding issues pertaining to curriculum implementation, teaching resources, and teacher development. Contributed to the management team as an academic consultant for religious programs and events.
- Youth Support Services Mentoring Program, Program Coordinator for Houston, 06/01/10, 01/01/15, Track and oversee mentor and mentee relationship, Coordinate mentor and mentee assignment based on skills and needs, Provide support for mentors regarding their mentees, Oversee progress of program and also train mentors
Timeline
Head of Operations
Wienerschnitzel
06.2021 - 05.2024
Franchisee & General Manager
Uberrito Fresh Mex
10.2019 - 06.2021
Campaign Analyst III & Online Marketing Analyst III
Reliant an NRG Company
12.2011 - 10.2019
Fulfillment Operations
Reliant an NRG Company
06.2007 - 12.2011
Commercial and Residential Realtor
Brooks Ballard GMAC Real Estate
08.2006 - 01.2008
Assistant manager and Part Owner
Popeye's Chicken
06.2001 - 06.2013
Bachelor of Art - Business Economics
The University of Texas