Aly Payne
Customer Service Representative
Danville,IN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hollywood Feed
Avon, IN
05.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Handled customer complaints in a professional manner.
Sales Support Specialist
UnitedHealthcare
, IN
08.2021 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Educated customers on new insurance services relevant to their needs. By providing detailed explanations of insurance coverage and policy limitations.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Consultant
Suntan City
Brownsburg, IN
11.2020 - 12.2021
- Engaged in conversations with customers to understand their needs, resolve issues, and answer product questions.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Sales Associate
Ross Dress for Less
Plainfield, IN
11.2020 - 01.2021
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Licensed Customer Service Representative
American Family Insurance
Brownsburg, IN
10.2018 - 10.2020
- Developed strong relationships with clients by providing exceptional customer service.
- Provided quotes on various types of insurance policies.
- Processed new policy applications, and updated existing policy documents, and various TPI policies.
- Performed administrative duties such as filing, scanning, faxing, and copying documents.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
Skills
- Analytical
- Task prioritization
- Conflict resolution
- MS office
- Flexible and adaptable
- Customer relations
- Calm under pressure
- Self-Directed
- Critical thinking
- Multitasking
- Organization
- Computer skills
- Networking
- Problem-solving
- Recordkeeping
- Planning
- Verbal communication
Timeline
Sales Associate
Hollywood Feed
05.2023 - 12.2024
Sales Support Specialist
UnitedHealthcare
08.2021 - 08.2024
Consultant
Suntan City
11.2020 - 12.2021
Sales Associate
Ross Dress for Less
11.2020 - 01.2021
Licensed Customer Service Representative
American Family Insurance
10.2018 - 10.2020