Alya Hachem
DEARBORN,Michigan
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
IAmerica
02.2024 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Basic clinical skills such as taking vital signs (pulse, blood pressure, temperature, and respiratory rate), and preparing patients for examinations.
- Proficiency with medical equipment such as EKG machines, autoclaves, and phlebotomy equipment, as well as familiarity with electronic health records (EHR) systems
- Completing required documentation, such as requisition forms or laboratory request forms, accurately and legibly to provide necessary information for laboratory analysis and result reporting.
- Proficiency in performing venipuncture, which involves using needles to puncture veins to collect blood samples. This includes identifying appropriate veins, using proper techniques to minimize discomfort and risk of complications, and safely collecting blood samples.
Medical Receptionist
Heart And Vascular Institute
06.2023 - 02.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Helped patients complete necessary medical forms and documentation.
Cashier
Burlington
03.2022 - 09.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Radiology
Henry Ford College
Dearborn, MI12.2025
Skills
- Medical Billing
- HIPAA Compliance
- Phlebotomy
- Data Entry
- Medical Terminology
- Patient-focused care
- Patient Scheduling
- Conversant in 2 languages
- Direct Patient Care
- Clinical Documentation
- pH/ Pregnancy testing
- Knowledge of EKG rhythm interpretation
Certification
EKG Technician
Phlebotomy Certified
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Assistant
IAmerica
02.2024 - Current
Medical Receptionist
Heart And Vascular Institute
06.2023 - 02.2024
Cashier
Burlington
03.2022 - 09.2023
Associate of Science - Radiology
Henry Ford College
EKG Technician
Phlebotomy Certified