Alyaa Assim
Queens
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
3
3
years of professional experience
Work History
Intake Manager
Cross Island Spine
03.2023 - Current
- Greeted patients and their families warmly and professionally as they arrive at our facility.
- Completed intake assessment forms and filed clients' charts.
- Provided patients with required paperwork to initiate service.
- Assist patients with completing necessary forms and documentation.
- Assessed clients needs and determined eligibility for intake services.
- Actively listen to patients' concerns and address any questions and uncertainties they may have.
- Show empathy, patience and respect when interacting with patients and their families.
- Build trust by maintaining confidentiality and ensuring the privacy of patients and their families.
- Maintain accurate and organized patient records.
- Collect and verify patient information, including personal and medical history.
- Verify insurance information and coordinate with billing and insurance departments as needed.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments/ benefits and referral information.
- Thoroughly explained orthopedic surgeries/ pain management procedures to patients during consult.
- Scheduled MRI appointments, clearances and surgery appointments and coordinated with appropriate healthcare providers.
- Communicated with attorneys to coordinate and enforce Independant Medical Exams/ Examination Under Oath appointments.
- Collaborated with healthcare providers, nurses, and administrative staff to ensure a coordinated approach to patient care and establishing all tests completed for every case.
- Answered high volume phone calls through a central telephone system.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Attend meetings and training sessions to stay updated on policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Delegated tasks to administrative staff to organize and improve office efficiency.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Surgical Coordinator
CitiMed
06.2022 - 03.2023
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons for pre approvals.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with more than 14 facilities to set up surgeries for 11 orthopedic and podiatry doctors.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Educated patients about surgeries and protocols.
- Arranged all pre-testing appointments with appropriate doctor to obtain medical clearance to proceed with scheduling patient for surgery or medical procedure.
- Enter necessary notes/ special instructions as needed and kept medical records up to date.
- Submitted surgery authorizations for New York Worker's Compensation cases via the WCB portal, scheduled approved surgeries and submitted appeals for denied surgeries.
- Communicated with patient's attorneys to have necessary body parts established for each patient so we can begin treatment.
- Verified coverage for No Fault cases.
- Frequently double-checked patient's histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Served as a liaison between physicians, surgeons and patients for the communication of all information regarding the scheduled procedures.
Receptionist
Obstetrics And Gynecology Associates Of Central Fl
08.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Schedule, reschedule and verify patient appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls accordingly.
- Provided clerical suppor to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone, and postal mail.
- Answered a large volume of incoming calls daily to resolve issues and concerns.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Manage office and medical supply inventories; recieve deliveries and organize supplies in stockrooms and exam rooms.
- Used EMR software to manage patients records and files; reinforce and uphold patient confidentiality as required by HIPAA and the clinic.
- Collect outstanding balances, co-insurances, deductables, copays, and self payed balances that are owed at time of checkout.
Education
Associate of Science - Nursing
Borough of Manhattan Community College of The City University of New York
New York, NY06.2024
Skills
- Medical Terminology
- Patient Confidentiality
- Office Administration
- Schedule Management
- Patient Flow Management
- Customer Service
- Medical Billing
- Patient Data Processing
- Administrative Management
- New Business Launch
- Originality and Creativity
- Clerical and Filing Support
- Time Management
- Strategic Networking
Timeline
Intake Manager
Cross Island Spine
03.2023 - Current
Surgical Coordinator
CitiMed
06.2022 - 03.2023
Receptionist
Obstetrics And Gynecology Associates Of Central Fl
08.2020 - 05.2022
Associate of Science - Nursing
Borough of Manhattan Community College of The City University of New York