Alyah Adams
San Antonio
Summary
Experienced professional with exceptional communication and organizational skills, extensive customer service background, and proven ability to collaborate effectively. Committed to delivering outstanding results and exceeding expectations in a fast-paced and dynamic work environment. Passionate about utilizing strengths to contribute to an organization's success and make a positive impact on customers and stakeholders.
Overview
12
12
years of professional experience
Work History
Scheduler
UT Health San Antonio
11.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Medical Receptionist
UT Health San Antonio
03.2023 - 11.2023
- Welcomed patients upon arrival and managed their check-in process.
- Ensured accuracy in Daily Cash
- Scheduled patient appointments, optimizing time slots to enhance clinic efficiency.
- Rescheduled appointments efficiently to optimize patient flow and minimize wait times.
- Resolved patient inquiries and issues efficiently, enhancing overall patient satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Selling Associate
Victoria Secrets
12.2018 - 01.2022
- Calculated and allocated merchandise efficiently.
- Handled organization and categorization of merchandise.
- Processed customer purchases while adhering to company policies on cash handling
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Whataburger
07.2013 - 12.2015
- Created a friendly atmosphere by greeting and assisting customers.
- Oversaw readiness and upkeep of customer space.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Cashier
Burger King
12.2014 - 05.2015
- Enhanced service quality by effectively engaging with customers at cashier station.
- Managed kitchen tasks.
- Oversaw preparation of customer area in frontend.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Graduate -
Dublin Highschool
05.2015
Skills
- Customer Service
- Cash Handling
- Communication
- Team player
- Excel
- Scanning
- Microsoft Word
- Medical Terminology
- Epic
- Scheduling
- Self-motivated
- Strong leadership skills
- Computer skills
- Effective multitasking
Leadership Experience
Self-motivated and strong leadership skills
Timeline
Scheduler
UT Health San Antonio
11.2023 - Current
Medical Receptionist
UT Health San Antonio
03.2023 - 11.2023
Selling Associate
Victoria Secrets
12.2018 - 01.2022
Cashier
Burger King
12.2014 - 05.2015
Cashier
Whataburger
07.2013 - 12.2015
Graduate -
Dublin Highschool
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