Alyah Speight
Ledgewood,NJ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor
DocGo | Ambulnz
Berkley Heights, NJ
12.2021 - Current
- Supervised, directed, and motivated high-quality performance for over 100+ nursing and administration staff for DocGo Inc., a publicly traded company.
- Led 200+ Registered Nurses and Administrators, Licensed Practical Nurses, and administrators through public health initiatives, strategies, and action plans organized by New Jersey State.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote New Jersey state-wide quality and safety initiatives for the New Jersey Vaccine Project.
- Motivated and trained employees to maximize team productivity.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined operations to improve process efficiency.
Project Manager
Buchanan Construction
Linden, NJ
03.2016 - 04.2020
- Tracked project status and relayed information to internal and external teams and business partners.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Creates and maintains project files.
- Responsible for collecting vendor quotes and processing purchase orders including full tracking up to delivery on site.
- Resolves problems with back orders, items not received, defective and damaged goods.
- Initiates and reports on damage and/or defective claims with warehouses and outside suppliers and vendors.
- Support new and existing facility construction, renovation, and site operation projects.
- Coordinated with all parties involved in planning, design, and construction process.
- Reviewed and updated existing contracts; generate contracts and change orders as instructed with Scopes of Work as provided.
- Created scopes of work for residential, commercial and 203k loans Complete applications for permits and licensing through city hall.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Coordinator/Manager
Quest Diagnostics
Teterboro, NJ
09.2014 - 01.2016
- Implemented software solutions to clients to ensure Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance.
- Evaluated needs of medical facilities to create standardize methods and procedures.
- Coordinated service work order tickets to ensure compliance to all federal and state laws.
- Offered over phone technical support to clients throughout country; corresponded with vendor managers and sales representatives to ensure projects were completed within assigned time constraints and within budget via phone, email and in person.
- Completely re-organized enterprise level voice and data expense management.
Business Process Analyst/Auditor
Crum & Foster
Morristown, NJ
01.2014 - 10.2014
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Assisted in defining testing strategy and risks in accordance to Sarbanes Oxley.
- Analyzed business objectives and created workflow modeling and analysis charts.
- Acted as project leader/manager within infrastructure team, facilitating meetings with both internal and external clients, vendors and senior management for software and system implementations.
- Remediate identified risks and vulnerabilities; identify those within organization responsible, gain SLA dates for remediation during semi-annual review; track progress on and provide appropriate reporting to all stakeholders.
- Translated conceptual business and user requirements into functional requirements.
- Pulled daily reports from different SQL, Business Objects, and other homegrown databases and then converted information into usable data in excel by creating formulas and pivot tables.
Customer Service to Process Analyst
Verizon Wireless
Alpharetta, GA
09.2006 - 06.2012
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Worked on national software implementation for 10 months, from conception to finish.
- Provided management with information needed to make decisions about projects, as well as recommend/facilitate quality improvement efforts and new best practices to ensure profitability.
- Identify process improvement areas, recommend new procedure changes that have resulted in increased profitability for stakeholders.
- Proficient in Microsoft Word, Excel, Power Point, Visio.
- Proficient in back office billing systems I2k, NetAce, Vision, VIA, O.R.CA review, validated and completed financial adjustments including approving and denying credit request.
- Handled 60 calls per day to address customer inquiries and concerns
Education
Bachelor of Science - Accounting
Thomas Edison State University
Trenton, NJ05.2023
Skills
- Budgeting
- Business planning
- Project Management
- Critical Thinking
- Verbal and Written Communication
- Develop Employee Training Program
- Contract Management
- Employee Supervision and Scheduling
- Quality Assurance
- Policy Development and Enforcement
- Time Management Communication
- Managing Operations and Efficiency
- Employee Performance Evaluations
- Process Implementation
Timeline
Supervisor
DocGo | Ambulnz
12.2021 - Current
Project Manager
Buchanan Construction
03.2016 - 04.2020
Project Coordinator/Manager
Quest Diagnostics
09.2014 - 01.2016
Business Process Analyst/Auditor
Crum & Foster
01.2014 - 10.2014
Customer Service to Process Analyst
Verizon Wireless
09.2006 - 06.2012
Bachelor of Science - Accounting
Thomas Edison State University
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