Alvina Vasquez
San Jose,CA
Summary
Successful in leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Trained in food safety and health code requirements. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
Work History
Cafe Supervisor
Sonesta Hotels
06.2022 - 01.2024
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
Barista
Starbucks
10.2021 - 04.2022
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.
Preschool Teacher
Hearts and Hands
03.2019 - 11.2020
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
Preschool Teacher
Action Day Primary Plus
03.2006 - 11.2018
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Filing clerk
Chart one
06.2000 - 12.2003
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Increased productivity with accurate data entry and meticulous record-keeping practices.
Medical Record Clerk
El Camino Hospital
01.2003 - 10.2003
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Education
High School -
Westmont High School
College -
West Valley College
01.2013
Skills
- Customer service excellence
- Conflict resolution
- Cash handling
- Team leadership
- Staff training and development
- Food safety compliance
- Customer Engagement
- Customer Experience Management
- Supply Ordering
Timeline
Cafe Supervisor
Sonesta Hotels
06.2022 - 01.2024
Barista
Starbucks
10.2021 - 04.2022
Preschool Teacher
Hearts and Hands
03.2019 - 11.2020
Preschool Teacher
Action Day Primary Plus
03.2006 - 11.2018
Medical Record Clerk
El Camino Hospital
01.2003 - 10.2003
Filing clerk
Chart one
06.2000 - 12.2003
High School -
Westmont High School
College -
West Valley College