Alyana Louise Dulay
Tracy,CA
Summary
Diligent and compassionate student/worker with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments. Goal is to gain hands-on clinical experience, support patient care, and further develop nursing skills in a healthcare setting. Dedicated to patient safety, teamwork, and evidence-based care.
Overview
8
8
years of professional experience
Work History
Shift Manager
Togo's Sandwiches
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff to enhance team performance and operational knowledge.
- Implemented processes to optimize inventory management and reduce waste.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Sandwhich Maker
Togo's Sandwiches
10.2021 - Current
- Prepared high-quality sandwiches adhering to customer specifications and dietary requirements.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new staff on sandwich preparation techniques and safety protocols.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies for seamless operations.
Blood Donor Ambassador
American Red Cross
11.2017 - 08.2020
- Educated donors on blood donation process and benefits, enhancing community awareness.
- Coordinated blood drives, ensuring efficient operations and volunteer engagement.
- Mentored new ambassadors, fostering teamwork and improving donor relations.
- Developed outreach strategies to increase donor participation in local events.
- Implemented feedback mechanisms to improve donor experience and retention rates.
Junior Volunteer
Animal Rescue of Tracy
10.2017 - 11.2019
- Assisted in animal care routines, ensuring health and well-being of rescued animals.
- Organized adoption events, enhancing community engagement and promoting animal welfare.
- Collaborated with team members to maintain cleanliness and safety standards in facility.
- Educated visitors on responsible pet ownership and the importance of adoption.
Education
Associate of Science - Mathematics And Sciences
San Joaquin Delta College
Stockton, CA05-2026
Associate of Arts - Arts, Humanities, And Social Sciences
San Joaquin Delta College
Stockton, CA05-2026
High School Diploma -
John C. Kimball High School
Tracy, CA05-2021
Skills
- Time management
- Attention to detail
- Adaptability
- Multitasking in fast-paced environments
- Willingness to learn
- Critical thinking basics
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Shift Manager
Togo's Sandwiches
07.2023 - Current
Sandwhich Maker
Togo's Sandwiches
10.2021 - Current
Blood Donor Ambassador
American Red Cross
11.2017 - 08.2020
Junior Volunteer
Animal Rescue of Tracy
10.2017 - 11.2019
Associate of Science - Mathematics And Sciences
San Joaquin Delta College
Associate of Arts - Arts, Humanities, And Social Sciences
San Joaquin Delta College
High School Diploma -
John C. Kimball High School