Alyanette Alaniz
McAllen
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable poker room in full compliance with commission rules.
Overview
17
17
years of professional experience
Work History
Dual Floor/Dealer
Texas Card House
01.2020 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greets guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Dual Floor/Dealer
The Lodge
05.2019 - 09.2020
- Acquired floor and managing skills including cage, hostess, bar, and dealing, learned most mixed games; both limit and no-limit, learned to implement rulings as stated in both Robert’s Rules of Poker as well as the Tournament Director’s Association.
Dealer
Austin Poker Palace
08.2018 - 05.2019
- Dealt in a legal and professional poker room setting, learned legal standings in running a poker room and compliance
Manager
Four Shades
01.2017 - 02.2018
- Developed a working business structure, created and managed promotions and marketing strategies, ran day to day operations for both kitchen and game room, managed scheduling, created a strong customer service
Owner/Operator
ValleyFit
01.2007 - 06.2015
- Applied various functional skills in the work place
- Creates job schedules, plans new activities, creates a enjoyable workplace, and calculates payroll and expense reports, manages all accounts and accounting information
Manager
South Texas Baseball Academy
06.2010 - 09.2014
- Applied managerial skills, coordinated tournaments and academy events, managed payroll, scheduled team activities and outings, developed functional business procedures to ensure efficient and accurate management of business, developed great customer service
Education
Bachelor of Applied Technology in Medical Health Services Management -
South Texas College
McAllen, TX08.2022
Associates in Computer Information Technology -
South Texas College
McAllen, TX12.2021
Bachelor of Science in Chemistry and Biology -
University of Texas Pan American
Edinburg, TX12.2012
High School Diploma -
Veterans Memorial High School
Mission, TX05.2006
Skills
- Knowledge of Poker: Comprehensive understanding of the rules, strategies, and variations of poker games to ensure smooth operations and provide guidance to staff and players
- Legal Compliance: Familiarity with local, state, and federal laws related to gambling and poker is crucial This includes licensing requirements, age restrictions, and responsible gambling practices
- Leadership: Strong leadership skills to oversee and motivate a team of poker room staff, including dealers, floor supervisors, and security personnel Can delegate tasks, resolve conflicts, and maintain a positive work environment
- Customer Service: Excellent customer service skills to ensure a positive experience for poker players Able to handle customer inquiries, resolve complaints, and create a welcoming atmosphere
- Financial Management: Proficiency in financial management Ability to handle cash transactions, manage the poker room's budget, and ensure accurate accounting practices This includes monitoring revenue, controlling expenses, and implementing effective cash handling procedures
- Communication: Effective communication skills to interact with staff, players, and other stakeholders Proficient in conveying information clearly, listen actively, and provide instructions or feedback effectively
- Problem-Solving: Quick thinking and problem-solving abilities in managing unexpected situations that may arise in a poker room, such as disputes between players, technical issues, or security concerns Able to make sound decisions under pressure
- Attention to Detail: Possess a keen eye for detail to ensure compliance with regulations, maintain accurate records, and identify any irregularities or potential risks within the poker room
- Conflict Resolution: Able to mediate conflicts and handle difficult situations diplomatically in order to be able to defuse tense situations and find fair resolutions to disputes that may arise among players or staff
- Continuous Learning: Staying updated with industry trends, new poker variations, and best practices is important to provide a competitive and engaging poker room experience Continuous learning helps in adapting to changing customer preferences and maintaining a successful operation
Languages
Spanish
Native or Bilingual
Timeline
Dual Floor/Dealer
Texas Card House
01.2020 - Current
Dual Floor/Dealer
The Lodge
05.2019 - 09.2020
Dealer
Austin Poker Palace
08.2018 - 05.2019
Manager
Four Shades
01.2017 - 02.2018
Manager
South Texas Baseball Academy
06.2010 - 09.2014
Owner/Operator
ValleyFit
01.2007 - 06.2015
Bachelor of Applied Technology in Medical Health Services Management -
South Texas College
Associates in Computer Information Technology -
South Texas College
Bachelor of Science in Chemistry and Biology -
University of Texas Pan American
High School Diploma -
Veterans Memorial High School
Similar Profiles
Traci MarshallTraci Marshall
Server at Texas Card HouseServer at Texas Card House
Janelle MurrayJanelle Murray
Food Runner at Texas Card House SocialFood Runner at Texas Card House Social
Kyndal LathamKyndal Latham
Server at Texas RoadhouseServer at Texas Roadhouse