Alyannah P. Mas
Cape Coral
Summary
Accomplished and energetic Manager with a solid history of achievement in customer service retail. Motivated leader with strong organizational and prioritization abilities. Hardworking & proven Customer Service, Leadership, Organizational & Clerical Skills. Seeking to apply my current abilities to fill the open employment opportunity in your company. I am a dedicated team player who is dependable, eager to learn all aspects of a business to achieve growth, longevity & reach my future goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Cape Coral Bowlero Bowling Center
Cape Coral, FL
04.2023 - 09.2024
- Coordinated with the store manager to oversee all aspects of store operations, including opening & closing, inventory management, sales forecasting, staff scheduling, and customer service-related issues.
- Managed day-to-day operations of bowling alley. Recruited, trained, and supervised staff. Maintained bowling equipment and machinery.
- Organized bowling tournaments and leagues. Promoted bowling alley and plan marketing strategies. Ensured bowling alley meets health and safety requirements. Handled customer inquiries and complaints.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Lead a team of 10 employees each shift, defined workflows, evaluated performance, and provided mentorship to facilitate professional growth.
- Answered multi-phone line system to assist both incoming and outgoing customer service calls.
Assistant Store Manager
Pet Supermarket
Cape Coral, FL
10.2022 - 04.2023
- Coordinated with the store manager to oversee all aspects of store operations, including opening & closing, inventory management, sales forecasting, staff scheduling.
- Provided outstanding customer service to the customers and vendors of the store.
- Answered the multi-phone lines within the store and properly placed calls in cue for the correct department.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Lead a team of 5 employees each shift, define workflows, evaluate performance, and provide mentorship to facilitate professional growth.
- Took messages and checked all departmental voicemails for any customer service related issues, complaints or comments about the store for the managers.
- Directed personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating
- Managed merchandise selection, window displays, and stocking, working directly with vendors
- Maintained price accuracy of goods and ensured adequate stock levels
Fourth Key Supervisor
Pet Supermarket Inc.
10.2020 - 10.2022
- Lead the store in the absence of management to include opening/closing, customer service and store maintenance.
- Followed and enforced all company policies & procedures to include operational merchandising direction that is communicated from Corporate.
- Ensured proper care of all pets in the store as instructed in the Animal Care Manual
- Operated a Point-of-Sale machine (POS). Ringing all customers’ purchases and coupons at my cash register. Properly handled cash, checks, credit cards, EBT and other forms of payment while giving the correct change.
- Assisted other associates with bagging customer purchases. Performed closing procedures by balancing out the cash registers at the end of my shifts. Trained new associates on how to operate the POS machine.
Cashier
Winn Dixie
Fort Myers, FL
10.2019 - 08.2020
- Performed register for appropriate use by making sure all cash was adequately accounted for before starting. Greeted customers when in the store and on approach to my register.
- Operated a Point-of-Sale machine (POS). Ringing all customers’ purchases and coupons at my cash register. Properly handled cash, checks, credit cards, EBT and other forms of payment while giving the correct change.
- Assisted other associates with bagging customer purchases. Performed closing procedures by balancing out the cash registers at the end of my shifts. Trained new associates on how to operate the POS machine.
- Answer the multi-phone lines within the store and properly placed them in cue within the correct department.
- Took messages and checked all departmental voicemails for any customer service related issues,complaints, or comments for the managers.
Education
High School Graduate -
Westside High School
Newark, NJ06.2018
Skills
- Microsoft Office Suites
- Time Mgmt & Retail Software
- Clerical Skills, Admin Duties
- Data Entry, Organizing Calendars, taking messages, etc
- HR functions (ie, on-boarding, interviewing, etc)
- Customer Service & Data Entry Skills
- Shipping and Receiving
- Reception/Greeter Front office
- Inventory & Cash Handler
- Answering Multi-phone line systems (ie Jabber)
- Quality Assurance & Inventory Control
- Customer Service
Timeline
Assistant Store Manager
Cape Coral Bowlero Bowling Center
04.2023 - 09.2024
Assistant Store Manager
Pet Supermarket
10.2022 - 04.2023
Fourth Key Supervisor
Pet Supermarket Inc.
10.2020 - 10.2022
Cashier
Winn Dixie
10.2019 - 08.2020
High School Graduate -
Westside High School