Alyce Jones
Hampton,USA
Summary
Experienced Ride Operations Supervisor at Busch Gardens Williamsburg, specializing in Ambassador and Guest satisfaction. Experienced with team leadership, operational oversight, and performance management. Utilizes strong organizational skills and effective communication to drive team success. Track record of fostering collaborative environments and achieving consistent results.
Overview
6
6
years of professional experience
Work History
Assistant Supervisor- Ride Operations
Busch Gardens Williamsburg
09.2024 - Current
- Assisting with day to day operations of rides
- Handling guest and ambassador concerns
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Delivery Driver
Door Dash
02.2024 - 07.2025
- Ensuring food and other materials are delivered in a timely manner for customer service
Ride Operator
Busch Gardens Williamsburg
04.2024 - 09.2024
- Maintaining ride safety protocols and ensuring guest satisfaction
- Proper cleaning and general maintenance of ride areas
Delivery Driver
Domino's Pizza
08.2022 - 02.2024
- Ensure food products are up to standard for customers
- Deliver food at a quick pace to ensure customer satisfaction
Server
Waffle House (Hampton)
02.2022 - 03.2022
- Communicate orders to the cooks and serve the food to guests in a timely manner
- Maintain cleaning duties to ensure health and safety protocols were done
Sales Lead
Build-A-Bear Workshop (Charlottesville)
08.2019 - 01.2022
- Assist guests with transactions while maintaining customer service standards
- Assist fellow team members in ensuring the company standards were met
- Ensuring the deliveries were correct and stock was updated
Education
High School Diploma - Advanced Studies
Fluvanna County High School
Palmyra, VA05.2013
Skills
Leadership Development Program- Busch Gardens Spring 2025 session
Timeline
Assistant Supervisor- Ride Operations
Busch Gardens Williamsburg
09.2024 - Current
Ride Operator
Busch Gardens Williamsburg
04.2024 - 09.2024
Delivery Driver
Door Dash
02.2024 - 07.2025
Delivery Driver
Domino's Pizza
08.2022 - 02.2024
Server
Waffle House (Hampton)
02.2022 - 03.2022
Sales Lead
Build-A-Bear Workshop (Charlottesville)
08.2019 - 01.2022
High School Diploma - Advanced Studies
Fluvanna County High School