ALYCE HARRIS
MERRICK,NY
Summary
Driven Property Manager with a proven track record at ESTATE/IMPERIAL ASSOCIATES, enhancing tenant satisfaction and occupancy rates through effective management and resolution of tenant issues. Skilled in property inspections and maintenance coordination, coupled with exceptional oral communication abilities, ensuring compliance with housing laws and streamlined operations. Successfully managed and motivated a team of 25, significantly reducing operating expenses.
Overview
19
19
years of professional experience
Work History
PROPRTY MANAGER
ESTATE/IMPERIAL ASSOCITAES
09.2005 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Worked with all NYC and NYS agencies, reporting all pertinent records to each agency.
- Knowledge of all aspects of housing laws, including federal, state and local requirements.
- Worked closely with DOB.
- Payroll and taxes for 25 employees and all NYS and IRS forms and run all aspects of the office.
- Oversee a construction brew for renovations of apartments.
- worked wit
Education
Bachelor of Arts - Psychology
Queens College of The City University of New York
Flushing, NYSkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Administrative Support
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Financial budgeting and reporting
- Maintenance Coordination
- Contract Negotiation
- Valid NEW YORK driver's license
- Business Administration
- Legal knowledge
- Building operations
- Software Utilization
- Knowledge of building codes
- Data Entry
- Monthly Fee and Payment Collection
- Repair Planning
- Codes Compliance
- Local and State Laws
Timeline
PROPRTY MANAGER
ESTATE/IMPERIAL ASSOCITAES
09.2005 - 05.2024
Bachelor of Arts - Psychology
Queens College of The City University of New York
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