Alyce Holifield
Laurel,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise Virtural Solutions
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Owner
Xtreme Clean
01.2013 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Sales Associate
Too Cute Boutique
10.2015 - 06.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Lead Waitress
Estelle's Southern Cuisine
10.2014 - 10.2015
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
Front Desk Receptionist
Hampton Inn and Suites
02.2014 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Court Clerk
Jones County Justice Court
01.2010 - 04.2011
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
Education
Associate of Arts - Business
Jones County Junior College
Ellisville, MS12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Documentation
- Clerical support
- Live chat support
- Product and service solutions
- Sales expertise
- Credit adjustments
- Warranty service
Certification
- Dental Assistant
- Present
- I completed a Dental Assisting course at Pine Belt Education Services.
Timeline
Customer Service Representative
Arise Virtural Solutions
11.2021 - Current
Sales Associate
Too Cute Boutique
10.2015 - 06.2016
Lead Waitress
Estelle's Southern Cuisine
10.2014 - 10.2015
Front Desk Receptionist
Hampton Inn and Suites
02.2014 - 10.2015
Owner
Xtreme Clean
01.2013 - Current
Court Clerk
Jones County Justice Court
01.2010 - 04.2011
- Dental Assistant
- Present
- I completed a Dental Assisting course at Pine Belt Education Services.
Associate of Arts - Business
Jones County Junior College
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