Alyce Hughes
Atlanta,GA
Summary
Dynamic customer service professional with over 15 years of experience in data entry, high-volume call centers, and email support environments, actively seeking a Remote Customer Service Representative role. Expertise in resolving customer issues, ensuring exceptional service quality, and managing online orders effectively. Proficient in conflict resolution and technical support, utilizing tools such as Zendesk and Microsoft Office to enhance customer satisfaction. Recognized for a strong work ethic, meticulous attention to detail, and a steadfast commitment to confidentiality and data security, while fostering professional relationships that enhance profitability and drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Email Customer Service Representative
CompassExperienceLabs LLC
09.2022 - 05.2025
- Respond to customer inquiries via email, addressing order-related questions and concerns.
- Streamlined complaint handling processes, enhancing customer satisfaction and retention.
- Process refunds efficiently, ensuring prompt resolution of customer issues.
- Data Entry
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Email Response Team
Williams-Sonoma, Inc.
07.2018 - 02.2022
- Processed large volumes of inbound calls and emails, ensuring efficient handling of online sales orders.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved issues concerning online purchases, contributing to improved customer satisfaction and retention.
- Data Entry
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
CSR
Bobby Dodd Institute
12.2017 - 05.2018
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Data Entry
PSR
Benevis LLC
10.2013 - 10.2017
- Facilitated appointment scheduling and payment processing for a high-volume dental call center.
- Responded to patient inquiries regarding charts and procedures, ensuring clarity and satisfaction.
- Maintained customer service excellence while operating in a remote, work-from-home environment.
- Data Entry
- Managed insurance verification and eligibility checks to enhance billing accuracy.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
Education
High School Diploma -
Lithia Springs Comprehensive High School
05.2005
Certificate - Medical Assistant
Lincoln College of Technology
Marietta, GA09-2011
Skills
- Skilled in diverse software applications
- Knowledge of office procedures
- Quality assurance
- Resilient in high-stress situations
- Experience with Oracle applications
- Proficient in medical records administration
- Proficient in conflict management
- Data analysis in Excel
- Zendesk support expertise
- Customer engagement via live chat
- Understanding of HIPAA regulations
- Proficient typing skills
- Skilled in formatting and editing with Microsoft Word
- Strong organizational abilities
- Consistent reliability
- Skilled in medical terminology
- Citrix virtualization expertise
- Professional phone communication
- Detail-oriented data management
- Document organization
- Experienced with CRM software
- Problem-solving skills
- Experienced in Windows software management
- Healthcare scheduling management
- Payroll administration skills
- Proficient in Google Chrome
- Prioritization and scheduling
- Remote work proficiency
- IVR system management
- Active listening
Certification
- Driver's License January 2025 to October 2032
- Hippa Certificate, BBP Certificate June 2025 to June 2026
Timeline
Email Customer Service Representative
CompassExperienceLabs LLC
09.2022 - 05.2025
Email Response Team
Williams-Sonoma, Inc.
07.2018 - 02.2022
CSR
Bobby Dodd Institute
12.2017 - 05.2018
PSR
Benevis LLC
10.2013 - 10.2017
High School Diploma -
Lithia Springs Comprehensive High School
Certificate - Medical Assistant
Lincoln College of Technology