Alyce Powe
Tacoma,WA
Summary
Dedicated and detail-oriented surgical scheduler with over 10 years of experience in efficiently coordinating surgical procedures in busy health care settings. Proficient in using electronic health records (EHR) systems, scheduling software and ensuring smooth patient flow. Exceptional organizational and communication skills, with a strong commitment to maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Consumer Direct Personal Care
Federal Way, WA
11.2015 - 03.2025
- Provided in-home care to elderly and disabled clients, assisting with daily living activities, personal hygiene, and medication reminders.
- Monitored vital signs, reported changes in condition to supervising nurses, and implemented care plan modifications as needed.
- Assisted with light housekeeping tasks, meal preparation, and transportation to appointments.
- Established strong relationships with clients and families, fostering trust and ensuring their comfort and well-being.
Surgery Scheduling Coordinator
PNWOMS
Federal Way, WA
08.2021 - 01.2025
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to details.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Surgery Scheduler
Virginia Mason
DesMoines, WA
02.2024 - 10.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical procedures.
Care Management Coordinator
Soundpath Health
Federal Way, WA
10.2015 - 12.2019
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Evaluated the effectiveness of implemented care plans regularly, making adjustments as needed based on changing circumstances or patient feedback.
- Ensured continuity of care during staff transitions by maintaining clear communication channels among team members.
- Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.
- Streamlined the referral process, ensuring timely access to necessary specialists and services.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Graduate Certificate - Sleep Study
AASM
Conley, GA08.2024
Certified Dental Assistant - Dental Assistant
Highline Community College
DesMoines, WA06.1987
Skills
Clinical Software Proficiency: Epic Systems,
Medical Manager, Allscripts Medical Knowledge: ICD-10
Medical Terminology, CPT Coding, HIPAA Compliance
Administrative Skills: Data Entry, Patient Scheduling, Records Management, Office
Administration
Other Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace
Certification
HIPAA Compliance Certification (2022),
CPR Certification (2023)
Timeline
Surgery Scheduler
Virginia Mason
02.2024 - 10.2024
Surgery Scheduling Coordinator
PNWOMS
08.2021 - 01.2025
CNA
Consumer Direct Personal Care
11.2015 - 03.2025
Care Management Coordinator
Soundpath Health
10.2015 - 12.2019
Graduate Certificate - Sleep Study
AASM
Certified Dental Assistant - Dental Assistant
Highline Community College