ALYCE PRADO
Chicago,IL
Summary
An operational management professional with strong leadership skills, extensive industry knowledge, and proven ability to drive results. With a strategic mindset and effective decision-making, I can inspire and motivate teams to reach new heights of productivity, while also fostering a positive and collaborative work environment. I am committed to helping anyone to the best of my ability, striving to make a meaningful difference in their lives. My passion for excellence and commitment to continuous improvement would undoubtedly contribute to the company's overall success and growth.
Overview
5
5
years of professional experience
Work History
Client Service Representative
The Horton Group
01.2025 - Current
Driver Manager
10 Roads Express
07.2024 - 01.2025
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Addressed driver communications and provided required data to drivers.
Capacity Manager
10 Roads Express
10.2023 - 01.2025
- I meticulously plan and schedule flights, taking into account company policies and operational efficiency
- I am the first point of contact for drivers, whether it's a last-minute flight change or a request for specific amenities at a hotel, I am dedicated to fulfilling driver needs promptly and professionally
- Analyze travel and accommodation data to identify trends, optimize routes, and reduce costs while maintaining high standards of service.
Bakery Clerk/Lead
Mariano’s
03.2022 - 05.2023
- Demonstrated strong commitment and flexibility by being open to all shift positions as needed to drive business continuity
- Managed order intake and communication between customer and bakers to ensure accuracy and improve customer satisfaction
- Quickly established trust among store leadership adding responsibilities above and beyond my original job description
- Effectively managed baking schedule with customer orders to manage customer expectation accurately and efficiently.
Footwear Associate/Lead
Dick’s Sporting Goods
07.2020 - 01.2022
- Won sales associate/marketing competition by personally selling over 50 pairs of active footwear in a week
- A source of training for over 20+ new hires in the department demonstrating company culture, job expectations and requirements
- Managed inventory par levels for all shoes in the department suggesting seasonal order increases and stock management to better serve the customer need
- Liaised with store customers providing detailed information on the store's products, sale schedules and pricing, and customer demand for each item.
Education
BBA - Management
University of Illinois At Chicago
Chicago, IL05.2023
Skills
- Proficient in MS Suite products (Excel, PowerPoint, Access)
- Strong managerial communication skills with heavy salesforce background
- Intermediate in Spanish
- Data Analytics
- Performance Analysis
- Time Management
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Technical knowledge
Timeline
Client Service Representative
The Horton Group
01.2025 - Current
Driver Manager
10 Roads Express
07.2024 - 01.2025
Capacity Manager
10 Roads Express
10.2023 - 01.2025
Bakery Clerk/Lead
Mariano’s
03.2022 - 05.2023
Footwear Associate/Lead
Dick’s Sporting Goods
07.2020 - 01.2022
BBA - Management
University of Illinois At Chicago
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