Alycea Masuch
Highly Motivated Team Member And A Very Outgoing Multitasker Who Makes Sure The Work Gets Done Correctly And Efficiently.
Olathe,KS
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager and ready to help their team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Associate /Cycle Counter
Newell Brands
Gardner, KS
08.2017 - Current
- Completed daily cycle counts of products, components and raw materials.
- Collected and disposed of damaged or out of date products in line with established procedures.
- Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.
- Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
- Performed full audits each week and documented results.
- Maintained stock and replenished workstation products.
- Used [Software] to electronically check inventory and enter orders for processing.
- Identified issues and developed solutions to improve quality control.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Receptionist
State Farm
Olathe, KS
05.2015 - 01.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Arbys Crew Member
Arbys
Olathe, KS
10.2012 - 05.2015
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma -
Olathe South Sr High School
Olathe, KS 08.2011 - 05.2015
Associate of Science - Medical Insurance Billing
Johnson County Community College
Overland Park, KS 01.2023 - Current
Associate of Science - Early Childhood Education
Johnson County Community College
Overland Park, KS 03.2023 - Current
Skills
Effective leader
Scheduling
Delegation
Inventory management
Relationship building
Dependable and Responsible
Teambuilding
Multitasking Abilities
Active Listening
Written Communication
Timeline
Associate of Science - Early Childhood Education
Johnson County Community College
03.2023 - Current
Associate of Science - Medical Insurance Billing
Johnson County Community College
01.2023 - Current
Warehouse Associate /Cycle Counter
Newell Brands
08.2017 - Current
Receptionist
State Farm
05.2015 - 01.2016
Arbys Crew Member
Arbys
10.2012 - 05.2015
High School Diploma -
Olathe South Sr High School
08.2011 - 05.2015