Alyceion McDowell
North Las Vegas,Nevada
Summary
Organized and dependable candidate with success in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and dedicated detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Always willing and ready to learn
Overview
8
8
years of professional experience
Work History
Childhood Nutrition Program Supervisor
Three Square Food Bank
11.2019 - Current
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly
- Provided ongoing direction and leadership for program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility for 60+ site partners
- Provided leadership, guidance and support to staff members.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Maintained supply inventory by placing orders when supplies ran low.
- Streamlined inventory management for improved stock turnover and reduced food waste.
- Developed relationships with community members in order to better understand their needs and tailor services accordingly.
- Demonstrated flexibility by adapting to various roles within the organization as needed, including front-of-house support and warehouse operations assistance.
Front Desk Receptionist
New Leaf Family Services
01.2019 - 11.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Program Specialist
Silver Mesa Recreation Center
03.2018 - 10.2018
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Enhanced children''s emotional and cognitive development by implementing age-appropriate activities and programs.
- Developed a safe and nurturing environment for children, adhering to all safety protocols and guidelines.
- Collaborated with colleagues to plan engaging learning experiences for diverse groups of children.
- Managed daily operations of the child care center, ensuring smooth functioning and adherence to policies.
- Increased parent satisfaction by addressing concerns promptly and providing transparent information about their child''s progress.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Provided efficient and friendly food service to the children
Retail Sales Associate
Hollister.Co
04.2017 - 11.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Barista
Starbucks
01.2016 - 12.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Psychology - Pre Nursing
University of Nevada - Las Vegas
Las Vegas, NV12.2021
Skills
- Organized
- Detail Oriented
- Multi-tasker
- Communication
- Work well under pressure
- Kind and Empathetic
- Hard Worker
- Fast Learner
- Critical thinker
- Collaborative
- Adaptability
Timeline
Childhood Nutrition Program Supervisor
Three Square Food Bank
11.2019 - Current
Front Desk Receptionist
New Leaf Family Services
01.2019 - 11.2019
Program Specialist
Silver Mesa Recreation Center
03.2018 - 10.2018
Retail Sales Associate
Hollister.Co
04.2017 - 11.2017
Barista
Starbucks
01.2016 - 12.2016
Bachelor of Psychology - Pre Nursing
University of Nevada - Las Vegas
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