Alycia Cairns
Mukwonago
Summary
Offering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry, microsoft office, and database administration. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Parts Inventory Specialist
Griffin Automotive Group
02.2023 - Current
- Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Perform data entry and completed proper paperwork.
- Complete physical inventory counts each month.
- Participate in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Manage the return process for damaged or defective parts.
- Improve warehouse space utilization with strategic reorganization of stock areas.
Dispatcher
Griffin Automotive Group
09.2021 - 02.2023
- Directed dispatching, routing, and tracking of 15 fleet vehicles and 25 drivers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Helped customers and other dealerships with part pick ups and took payment when required.
Auto Parts Delivery Driver
Griffin Ford
05.2021 - 09.2021
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Built strong, positive relationships with local businesses by consistently providing reliable service.
- Verified parts with invoices to make sure they matched.
Receptionist
Griffin Ford
12.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
Front Desk Receptionist
Caliber Collision
11.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deductibles, payments, and fees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double drop offs.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Representative
Speedway
02.2019 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06-2013
Skills
- Attention to detail
- Customer service
- Teamwork and collaboration
- Stocking and organization
- MS office
- Time management
- Cash handling
- Data entry
- Scheduling
Timeline
Parts Inventory Specialist
Griffin Automotive Group
02.2023 - Current
Dispatcher
Griffin Automotive Group
09.2021 - 02.2023
Auto Parts Delivery Driver
Griffin Ford
05.2021 - 09.2021
Receptionist
Griffin Ford
12.2020 - 05.2021
Front Desk Receptionist
Caliber Collision
11.2019 - 11.2020
Customer Service Representative
Speedway
02.2019 - 11.2019
High School Diploma -
Oak Creek High School
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