Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alycia Cardona

Escondido,CA

Summary

Experienced healthcare professional skilled in recruiting and hiring clinic staff to maintain high patient care standards. Demonstrated proficiency at ensuring regulatory compliance and consistently exceeding clinic budget targets. Cultivates strong relationships with healthcare providers, community stakeholders, staff, and patients. Committed to finding innovative and efficient approaches to task completion.

Overview

21
21
years of professional experience

Work History

Case Manager

Learning Services
11.2022 - Current
  • Manages a caseload of day treatment, active rehab, and supportive living residents in a neurorehabilitation center
  • Primary liaison between client, family and funding source, in addition to adjunct providers and legal representation
  • Ensures compliance with county and state regulations, CARF standards, and clinic and corporate policies and procedures
  • Oversees clinical team of physical therapy, occupational therapy, speech therapy, recreation therapy and counseling services
  • Ensures billable services are being provided in accordance to financial contracts
  • Maintains deadlines for reporting period, documentation, and securing authorization and funding for treatment.

Clinic Director

Comprehensive Treatment Center
San Marcos CA/El Cajon CA
09.2020 - 11.2022
  • Oversee day to day operations of clinic in regards to staffing, finances, and clinical care provided; while maintaining compliance with all regulatory entities
  • Maintained clinic budgets
  • Networked in the community for recruitment purposes, including local colleges and online job forums
  • Assisted recruiting both at my own clinic as well as clinics in the region
  • Served as Community outreach liaison, developing a working relationship with local programs in North County
  • Additional relationships built to grow grant revenue by co-hosting Narcan Events in the local community
  • Held dual roles of Clinic Director/Clinical Supervisor for two facilities during staffing shortage.

Clinical Supervisor

Comprehensive Treatment Center
Fashion Valley CA
05.2019 - 09.2020
  • Provides supervision of clinical staff and ensures compliance with state and federal regulations, CARF standards, and clinic and corporate policies and procedures
  • Monitors counselor's compliance with productivity requirements and develops improvement plan when requirements are not met
  • Perform intake audits, chart audits, and review of ASI, treatment plans, and take home paperwork
  • Participate in the interview/hiring process of new clinical staff
  • Works with other departments to ensure positive patient experience.

Case Manager/AOD Counselor

Comprehensive Treatment Center
Fashion Valley CA
12.2017 - 05.2019
  • Manage a caseload of sixty + adults, creating individualized treatment plans as well as annual paperwork within company standards, in addition to meeting frequency requirements
  • Efficiently completing intake s of new patients, including all initial paperwork, psychosocial assessment, interpretive summary, and treatment plans
  • Maintaining company and state requirements, working within deadlines to have patient's seen for frequency and treatment plans updated on time.

Discharge Planner

Casa Palmera Treatment Center
Del Mar CA
11.2016 - 12.2017
  • Responsible to oversee the discharge planning department with two other discharge planners, and work closely with the insurance reviewer to have discharges completed
  • Responsible for meeting with patients individually, running therapy groups, and creating a discharge plan for every patient in treatment
  • Attend daily treatment team meeting and support clinical team in discharge planning
  • Responsible for all discharge coordination and planning for the Professionals and Airline Pilot patient's in treatment, coordinating with their Employee Assistance Programs.

Inpatient Resource Specialist

Caron Treatment Centers
Wernersville PA
11.2013 - 09.2016

Partnered with Clinical Director and upper-level management in handling various financial aspects including budgetary compliance; facilitating fiscal aid initiatives; and awarding scholarships on the Adolescent Male and Young Adult Male primary and extended care programs. Actively participate in daily clinical treatment team meetings to contribute effective input as an engaged member of the team. Provided assistance and support to the counselor in discussing and locating aftercare providers.

Blended Case Manager

Service Access & Management, Inc.
Reading PA
05.2011 - 11.2013

Managed a caseload of thirty adults, performing initial assessments and developing customized service plans in accordance with company guidelines. Facilitated seamless service coordination and robust support across various aspects of the individual's well-being, encompassing education and advocacy. On-call crisis rotation responsibilities.

Case Manager/Benefits Specialist

The Penn Foundation-ACT Team
Pottstown PA
05.2006 - 04.2011

Demonstrated efficiency in organizing schedules, conducting assessments, and leading treatment team meetings for caseload clients. Provided comprehensive coordination and support for all clients in the program. On-call crisis rotation responsibilities.

Intensive Case Manager

Family Services of Western PA
Tarentum PA
08.2005 - 05.2006

Managed caseload of 13-18 clients, including children and adults. Conducted initial assessments and developed individualized service plans. Served as the Forensic Liaison for the agency. On-call crisis rotation responsibilities.

Mental Health Worker

MHM Correctional Services
Bellefonte PA
02.2005 - 05.2005

Monitored inmates for safety and provided support on the mental health unit at Rockview SCI.

Mental Health Technician

The Meadows Psychiatric Center
Centre Hall PA
12.2003 - 10.2004

Worked primarily on the children's unit, ran groups, and monitored patients.

Education

Bachelor of Science in Psychology with a Biological Sciences Focus and Sociology -

Penn State University
University Park, PA
05.2005

Skills

  • Operations Management
  • Employee Recruitment
  • Profit and loss statements
  • Vendor Relations
  • Revenue management
  • Corporate Compliance
  • 12 yrs Network Marketing experience
  • Employee Training
  • Marketing & Advertising
  • Independent and Efficient
  • Performs well under pressure
  • Diversity and Inclusion

Timeline

Case Manager

Learning Services
11.2022 - Current

Clinic Director

Comprehensive Treatment Center
09.2020 - 11.2022

Clinical Supervisor

Comprehensive Treatment Center
05.2019 - 09.2020

Case Manager/AOD Counselor

Comprehensive Treatment Center
12.2017 - 05.2019

Discharge Planner

Casa Palmera Treatment Center
11.2016 - 12.2017

Inpatient Resource Specialist

Caron Treatment Centers
11.2013 - 09.2016

Blended Case Manager

Service Access & Management, Inc.
05.2011 - 11.2013

Case Manager/Benefits Specialist

The Penn Foundation-ACT Team
05.2006 - 04.2011

Intensive Case Manager

Family Services of Western PA
08.2005 - 05.2006

Mental Health Worker

MHM Correctional Services
02.2005 - 05.2005

Mental Health Technician

The Meadows Psychiatric Center
12.2003 - 10.2004

Bachelor of Science in Psychology with a Biological Sciences Focus and Sociology -

Penn State University
Alycia Cardona