Alycia Castro
Manor
Summary
Reliable team member with a background in food service and customer satisfaction. Skilled in problem-solving, money handling, as well as being a fast learner. Committed to maintaining high standards, and standing out as an employee.
Overview
3
3
years of professional experience
Work History
Server
Plucker Wing Bar
Grapevine
01.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
Host, Food Runner, to Go, Server
Chilis Resturant
denton
01.2023 - 04.2024
- I ran food out to the tables, all while making sure the guests were satisfied.
- As a host, I was responsible for cleaning and seating the entire restaurant.
- I handled their money and carried out transactions.
- Resolved conflicts between customers when necessary.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stocked server areas with supplies before, during and after shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Theater Team Member
Cinemark
Pflugerville
05.2022 - 01.2024
- I took orders, sell tickets, and clean the theater, all while helping customers and handling money.
- Stocked concession stands with food items and beverages for sale.
- Greeted customers and assisted them with ticket purchases.
- I prepared our food, and helped close down at the end of the night.
- Recognized by management for providing exceptional customer service.
- Trained new hires
Education
Diploma -
Manor Early College High School
Manor, Tx05.2023
Associate's Degree - Liberal arts and general studies
Austin Community College
Elgin, Tx05.2023
Skills
- Problem solving
- Customer service
- Order taking
- Reading orders
- Handling money
- Handling food
- Helpfulness
- Willingness to pick up extra shifts
- Fast learning
- Order management
- Food safety
- Attention to detail
- POS operation
Affiliations
- Reading
- Sports/ gym
- Travel
- Journaling
Timeline
Server
Plucker Wing Bar
01.2024 - Current
Host, Food Runner, to Go, Server
Chilis Resturant
01.2023 - 04.2024
Theater Team Member
Cinemark
05.2022 - 01.2024
Diploma -
Manor Early College High School
Associate's Degree - Liberal arts and general studies
Austin Community College
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