Alycia Currie
Office Manager
Roslindale,MA
Summary
Results-driven Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Continuing studies in business analytics looking for a position to increase my coding skills in real life studies.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
H&r Block
Boston, MA
08.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 15 members while providing exceptional customer service.
- Coached tax associates in SOP techniques and best practices, providing guidance and encouragement toward reaching sales goals.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Led meetings to learn associates best practices to share techniques with others to increase sales and customer retention
Guest Experience Coordinator
Live Nation
Confu, NY
06.2017 - 09.2021
- Sold admission, processed payments and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
- Greeted customers with smile and provided friendly, knowledgeable service.
Multi Team Leader
H&r Block
Oneida, NY
07.2020 - 08.2021
- Coordinated recruitment, interviewing and hiring of offices staff.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Identified opportunities for growth within district territory and collaborated with marketing teams to reach sales goal.
- Led district in adaption of virtual usage of clients.
Education
Master of Science - International Business
Hult International Business School
Cambridge, MA 10.2020 - 08.2021
Bachelor of Science - Accounting
State University of New York
Oswego 08.2015 - 12.2019
Master of Science - Business Analytics
Hult International Business School
Cambridge, MA 10.2021 - Current
Skills
PowerBi
SQL and databases
Staff Management
Microsoft Office Suite
Timeline
Master of Science - Business Analytics
Hult International Business School
10.2021 - Current
Team Leader
H&r Block
08.2021 - Current
Master of Science - International Business
Hult International Business School
10.2020 - 08.2021
Multi Team Leader
H&r Block
07.2020 - 08.2021
Guest Experience Coordinator
Live Nation
06.2017 - 09.2021
Bachelor of Science - Accounting
State University of New York
08.2015 - 12.2019