Alycia Devore
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Inbound Customer Service Representative
Platinum Promise
01.2015 - Current
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Site Supervisor
Team Clean
07.2022 - 12.2023
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Resolved issues between employees and customers using company policies.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues proactively during construction phases by anticipating potential challenges and developing contingency plans accordingly.
- Provided feedback to workers on job performance and safety procedures.
- Trained new team members on site policies and procedures.
- Trained workers in proper methods, equipment operation and safety procedures.
Phlebotomist
CSL Plasma
02.2023 - 08.2023
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Residential Aide
Gaudenzia DRC
01.2017 - 01.2018
- Documented patient information and care activities in electronic health record.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Customer Service Cashier
Ross Dress For Less
01.2013 - 01.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Utilized POS system to handle customer cash and credit card transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA09.2015
Skills
- Medical terminology knowledge
- Escalation management
- Computer Proficiency
- Data Collection
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Phlebotomist
CSL Plasma
02.2023 - 08.2023
Site Supervisor
Team Clean
07.2022 - 12.2023
Residential Aide
Gaudenzia DRC
01.2017 - 01.2018
Inbound Customer Service Representative
Platinum Promise
01.2015 - Current
Customer Service Cashier
Ross Dress For Less
01.2013 - 01.2015
High School Diploma -
South Philadelphia High School