Alycia Dreger
Frankton,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Harrah's Hoosier Park Racing & Casino
Anderson, IN
06.2022 - Current
- Monitored patrons for signs of cheating or disruptive behavior.
- Collected losing bets and paid out winnings promptly and accurately.
- Responded quickly and appropriately to any disputes that arose between players.
- Cashed in chips for players who wished to leave the table game area.
Project Coordinator
MSL Packing and Fulfillment
Indianapolis, IN
02.2018 - 07.2022
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Warehouse Sorter
Amazon
Greenfield , IN
01.2022 - 06.2022
- Maintained inventory records by accurately recording all items received and shipped.
- Followed standard operating procedures when receiving goods from vendors or suppliers.
- Identified opportunities for process improvements within the warehouse operations area.
- Unloaded, sorted, labeled and stored merchandise in designated areas according to size, type or product code.
- Inspected products for damage or defects prior to stocking shelves or shipping out orders.
- Ensured that safety protocols were observed at all times while working in the warehouse environment.
Insurance Agent
Ehealth
Fishers, IN
07.2021 - 12.2021
- Scheduled meetings with prospective clients to discuss available products and services.
- Advised customers on the best ways to minimize risks associated with their assets.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Order Management Specialist
Roche Diagnostics Corporation
Fishers, IN
08.2010 - 12.2017
- Utilized problem-solving skills to resolve complex issues quickly.
- Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Developed strong relationships with customers through excellent communication skills.
- Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
- Assisted with forecasting future demand based on historical trends and market research data.
- Developed processes to ensure order fulfillment was timely and accurate.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Liaised between internal departments such as finance, marketing, and manufacturing in order to resolve any issues related to the ordering process.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
Education
Associate of Applied Science - Business Administration
Harrison College - Indianapolis
Indianapolis, IN03-2000
Skills
- Memory retention
- Patience and composure
- Reliability and punctuality
- Team player mentality
- Money Handling Expertise
- Quick Decision Making
Timeline
Table Games Dealer
Harrah's Hoosier Park Racing & Casino
06.2022 - Current
Warehouse Sorter
Amazon
01.2022 - 06.2022
Insurance Agent
Ehealth
07.2021 - 12.2021
Project Coordinator
MSL Packing and Fulfillment
02.2018 - 07.2022
Order Management Specialist
Roche Diagnostics Corporation
08.2010 - 12.2017
Associate of Applied Science - Business Administration
Harrison College - Indianapolis
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