Alycia Eskew
Detroit,MI
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
Chicken Shack
Livonia, MI
03.2020 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored inventory levels to ensure stock availability while minimizing excess inventory.
Crew Member
Burger King
Detroit, MI
06.2022 - 08.2022
- Operated cash registers, handled and processed transactions involving money, credit/debit cards
- Demonstrated attention to detail by consistently upholding cleanliness standards in all areas of the restaurant, such as the dining area, restrooms, kitchen, and equipment.
- Adhered to strict safety protocols in the handling of food and beverages
- Provided ultimate customer service to the customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Sales Associate
Things Remembered
Dearborn, MI
12.2019 - 03.2022
- Implementing effective selling strategies, such as add-on sales and clear communication of engraving information to customers led to meeting both store objectives and individual sales goals.
- Participated in store operations including the management of merchandise shipments by stocking and processing incoming and outgoing items.
- Developed promotional strategies to increase sales volume.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Student Assistant
Central State University
Wilberforce, OH
09.2019 - 03.2020
- Efficiently managed incoming calls in the Office of the Provost by providing accurate guidance to callers.
- Executed file maintenance for sensitive records in accordance with university policies
- Maintained systematic arrangement of electronic files on office desktop
- Guided and instructed the newly hired student assistant in the office's daily tasks and processes.
- Performed clerical duties such as typing letters or memos on behalf of faculty members.
Crew Member
McDonald’s
Oak Park, MI
05.2019 - 08.2019
- Addressed and resolved all guest concerns to ensure their satisfaction
- Managed front/back end cashiering and cash handling operations
- Demonstrated strong commitment to providing outstanding service in every customer interaction.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Processed takeout orders quickly to ensure timely delivery of meals.
Student Assistant
Central State University
Wilberforce, OH
09.2018 - 05.2019
- Organized files in an efficient manner so that they are easily accessible when needed.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
Youth Worker
Don Bosco Hall
Detroit, MI
06.2017 - 08.2017
- Supervised structured activities for children in grades K-5.
- Led engaging activities for children
- Demonstrated a consistently calm and positive demeanor while providing encouragement to all children
- Served as a youth leader and accompanied groups on local field trips in the Detroit metropolitan area
- Provided comprehensive documentation of incidents and injuries to assistant director on an as-needed basis
- Managed activities that promoted growth in mental, emotional, and educational areas.
Education
Bachelor of Science in Psychology -
Central State University
Wilberforce, OH12.2024
Skills
- Microsoft Office
- Conflict Resolution Skills
- Leadership Skills
- Interpersonal Skills
- Strong Verbal Communication Skills
- Computer proficiency
- Creativity
- Management skills
- Problem-solving
- Flexibility
- Microsoft Excel
- Delegation
- Organization
- Scheduling
- Adaptability
- Emotional Intelligence
- Decision Making
- Staff Management
- Sales management
Activities
Central State University Dean’s List; Fall 2018, Fall 2019
Languages
English
Professional
Timeline
Crew Member
Burger King
06.2022 - 08.2022
Manager
Chicken Shack
03.2020 - Current
Sales Associate
Things Remembered
12.2019 - 03.2022
Student Assistant
Central State University
09.2019 - 03.2020
Crew Member
McDonald’s
05.2019 - 08.2019
Student Assistant
Central State University
09.2018 - 05.2019
Youth Worker
Don Bosco Hall
06.2017 - 08.2017
Bachelor of Science in Psychology -
Central State University