Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Alycia Ester

Enterprise,AL

Summary

Dynamic and dependable professional with extensive experience in customer service and team leadership at Sams Southern Eatery. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for training new employees and fostering a positive work environment, while maintaining organization and efficiency in fast-paced settings.

Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.

Offering strong interpersonal skills and willingness to learn and excel in retail environment. Brings foundational understanding of basic financial transactions and customer service principles, ready to be further developed. Ready to use and develop communication and organizational skills in [Desired Position] role.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Sams Southern Eatery
05.2024 - 09.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Lead Key Holder

Doller General
12.2022 - 09.2024
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
  • Championed company culture by embodying the core values and serving as a role model to fellow employees.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Education

High School Diploma -

A.Crawford Mosley High School
501 Mosley Dr, Lynn Haven, FL 32444A.Crawford Mosl
05-2023

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 7 staff members.

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED for the Professional Rescuer - American Red Cross.

Languages

English
Full Professional

Timeline

Cashier Team Lead

Sams Southern Eatery
05.2024 - 09.2024

Lead Key Holder

Doller General
12.2022 - 09.2024

High School Diploma -

A.Crawford Mosley High School
Alycia Ester