Alycia Finch
CHARLOTTE,NC
Summary
Dynamic leader with a proven track record at Walgreens Boots Alliance Inc., excelling in problem-solving and employee engagement. Spearheaded teams to exceed customer service expectations, achieving recognition for exceptional performance. Skilled in multitasking and effective communication, I drive continuous improvement and team success.
Overview
21
21
years of professional experience
Work History
Specialist Representative
Walgreens Boots Alliance Inc.
Chandler, Arizona
12.2021 - Current
- Maintains up-to-date knowledge about company's products and services including any changes or updates.
- Scheduled or conducted new employee orientations.
- Responded quickly to customer inquiries via phone or email while maintaining a high level of professionalism.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Backroom Coordinator
TJX Companies
Charlotte, NC
06.2009 - 10.2012
- Managed warehouse operations including receiving, storing, packing, shipping, and delivery activities.
- Trained new backroom associates in inventory procedures and system use.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Responded to staff requests for backroom items or additional stock.
- Assisted in setting up displays and promotional materials in the store.
- Presented and explained work orders to team.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
General Manager
SUBWAY®Restaurants
Indian Trail, NC
09.2007 - 04.2009
- Recruited, trained and empowered employees to achieve key performance indicators.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Arbys
Salaried Manager
Charlotte, NC
10.2005 - 05.2007
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed errands and other essential duties.
- Updated and maintained inventory and employee schedules
Assistant Manager
SUBWAY®Restaurants
Charlotte, NC
06.2004 - 09.2005
- Managed training, and team-building activities.
- Evaluated individual performance and identified opportunities for improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06-1999
Skills
- Goal-oriented mindset
- Problem solver
- Teamwork
- Multitasking Abilities
- Effective communication
- Attention to detail
- Training and development
Timeline
Specialist Representative
Walgreens Boots Alliance Inc.
12.2021 - Current
Backroom Coordinator
TJX Companies
06.2009 - 10.2012
General Manager
SUBWAY®Restaurants
09.2007 - 04.2009
Arbys
Salaried Manager
10.2005 - 05.2007
Assistant Manager
SUBWAY®Restaurants
06.2004 - 09.2005
High School Diploma -
West Charlotte High School
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