Alycia Gordon
McDonough,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Everon. Excelled in work order management and fostering team collaboration, achieving significant improvements in project delivery times. Demonstrated exceptional organizational skills and problem-solving abilities, leading to increased efficiency and client trust without exceeding a 50% cost overrun.
Overview
10
10
years of professional experience
Work History
Commercial Install Coordinator
Everon
11.2021 - Current
- Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
Remote Customer Service
TTEC
06.2021 - 09.2021
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Delivered high-quality customer service when interacting with clients seeking assistance or clarification about specific technical documents.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
Line Cook
Hardee's
05.2019 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Shift Leader
Hardees
04.2015 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2012
Skills
- Work Order Management
- Scheduling Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Dependable and Consistent
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Active Listening
Timeline
Commercial Install Coordinator
Everon
11.2021 - Current
Remote Customer Service
TTEC
06.2021 - 09.2021
Line Cook
Hardee's
05.2019 - 06.2020
Shift Leader
Hardees
04.2015 - 08.2017
High School Diploma -
Stockbridge High School