Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alycia Gray

Alycia Gray

Montgomery,Alabama

Summary

Assistant store manager with 2+ years of experience in retail management, excelling in inventory optimization and sales growth. Demonstrates strong leadership and problem-solving skills, effectively mentoring teams and implementing strategies that enhance customer satisfaction. Passionate about driving operational efficiency and fostering a collaborative team environment, ensuring exceptional service delivery.

Overview

8
8
years of professional experience

Work History

ASSISTANT STORE MANAGER

Citi Trends
01.2024 - Current
  • Lead store operations, optimize inventory management, and drive sales growth while mentoring staff and implementing loss prevention strategies.
  • Coordinate daily operations with team members, manage scheduling, and ensure exceptional customer service standards across all departments.
  • Analyze sales trends, adjust merchandising strategies, and streamline operational processes to enhance store performance and efficiency.
  • Foster positive team environment, provide hands-on training, and maintain compliance with company policies while resolving customer concerns.
  • Oversee cash management, maintain accurate inventory records, and ensure store cleanliness while adhering to safety protocols.
  • Implement strategic inventory controls and optimize store operations, resulting in substantial reduction in shrinkage while maintaining high customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Ttec
01.2021 - 10.2024
  • Handled customer inquiries, achieving high satisfaction ratings through effective communication.
  • Resolved issues promptly, leading to a noticeable decrease in complaint rates.
  • Utilized CRM tools to track interactions, enhancing customer experience and retention.
  • Collaborated with team to streamline processes, improving response times significantly.
  • Managed high-volume customer inquiries, resolved complex issues, and maintained exceptional satisfaction rates.
  • Implemented process improvements, reducing call handling time.
  • Proposed and implemented creative solutions to recurring customer issues, significantly reducing repeat calls.
  • Utilized data analytics to identify trends and optimize service delivery.
  • Provided empathetic support to diverse customers, ensuring positive experiences.
  • Mentored new hires, accelerating their onboarding process and boosting team productivity.
  • Fostered positive relationships with clients and team members.
  • Contributed to a supportive work environment, enhancing overall team performance and morale.
  • Proposed and implemented new customer service strategies, leading to improved response times and increased client retention rates.
  • Meticulously documented customer interactions, ensuring accurate information for follow-ups.
  • Maintained comprehensive records, facilitating seamless issue resolution.
  • Analyzed customer feedback to identify recurring issues.
  • Developed targeted solutions, contributing to a notable decrease in repeat complaints.
  • REMOTE

Customers Account Manager

Aaron's Sales and Lease
01.2019 - 03.2021
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.

CUSTOMER SERVICE REPRESENTATIVE

Ask Telemarketing
01.2017 - 01.2019
  • Handled customer inquiries, achieving high satisfaction ratings through effective communication.
  • Resolved issues promptly, leading to a noticeable decrease in complaint rates.
  • Utilized CRM tools to track interactions, enhancing customer experience and retention.
  • Collaborated with team to streamline processes, improving response times significantly.
  • Managed high-volume customer inquiries, resolved complex issues, and maintained exceptional satisfaction rates.
  • Implemented process improvements, reducing call handling time.
  • Proposed and implemented creative solutions to recurring customer issues, significantly reducing repeat calls.
  • Utilized data analytics to identify trends and optimize service delivery.
  • Provided empathetic support to diverse customers, ensuring positive experiences.
  • Mentored new hires, accelerating their onboarding process and boosting team productivity.
  • Fostered positive relationships with clients and team members.
  • Contributed to a supportive work environment, enhancing overall team performance and morale.
  • Proposed and implemented new customer service strategies, leading to improved response times and increased client retention rates.
  • Meticulously documented customer interactions, ensuring accurate information for follow-ups.
  • Maintained comprehensive records, facilitating seamless issue resolution.
  • Analyzed customer feedback to identify recurring issues.
  • Developed targeted solutions, contributing to a notable decrease in repeat complaints.

Education

Robert E Lee
Montgomery, Al

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Sales techniques
  • Strategic planning
  • Relationship building and management
  • Sales growth
  • Issue resolution
  • Transaction processing
  • Stock rotations
  • Inventory counting
  • Strategic merchandising
  • Sales strategies
  • Records management
  • Shift scheduling
  • Assignment delegation
  • Operations

Timeline

ASSISTANT STORE MANAGER

Citi Trends
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Ttec
01.2021 - 10.2024

Customers Account Manager

Aaron's Sales and Lease
01.2019 - 03.2021

CUSTOMER SERVICE REPRESENTATIVE

Ask Telemarketing
01.2017 - 01.2019

Robert E Lee

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