Alycia Haynes

• Provided mobility assistance such as walking and regular exercising.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

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• Helped customers find specific products, answering questions and offering advice
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Drove sales and add-on purchases by promoting specific item options to customers
• Troubleshot and resolved issues with cash registers, card scanners and printers
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
• Properly verified customer identification for alcohol or tobacco purchases
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Used POS system to enter orders, process payments and issue receipts.

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• Coordinated with guest services and concierge team to meet guest needs
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
• Balanced accounts and conducted nightly audits to keep bookkeeping current
• Maintained cleanliness of bathrooms, lobby and front desk
• Audited and balanced cash and credit transactions daily and reset register for next day’s operations
• Completed daily computer backups, checked for viruses and updated programs
• Monitored reservations to track incoming parties and special events
• Completed all nightly updates to hotel rates and individual room charges
• Attended all mandatory meetings for hotel staff and brought issues to attention of upper management
• Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction
• Calculated and verified all figures, caluclulations and documents
• Informed travelers of hotel security features and offered details regarding fire and emergency procedures
• Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
• Documented wake-up requests and set up automatic calls in system
• Compiled financial data including compliant ledger and journal records
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
• Performed balance procedures for hotel accounts and resolved discrepancies
• Reviewed item requests and room service orders for accuracy and any needed assistance
• Assisted hotel guests with check in and out procedures courteously
• Maintained well-stocked and presentable complementary food and beverage station
• Checked auditing discrepancies by reconciling cash drop and credit card transactions
• Replenished hotel amenities such as drinking glasses and writing supplies
• Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
• Swept and vacuumed floors, hallways and stairwells
• Washed and polished glass windows and doors to keep entryways clear and professional
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
• Requested maintenance orders to fix non-working equipment and address any room damage
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
• Hand dusted and wiped clean office furniture, fixtures and window sills
• Replaced sheets and pillowcases daily and used hospitality corners on all beds
• Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs
• Set up and cleaned banquet and conference rooms
• Spot cleaned carpets using industrial carpet cleaner
• Stocked toilet tissue and paper towels, as well as other restroom supplies
• Collected trash from receptacles and surfaces, discreetly removing items for disposal
• Collected trash from premises and removed to designated areas to alleviate bad odors
• Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
• Dusted ceiling air conditioning diffusers and ventilation systems
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Applied mathematical abilities to calculate and check figures in accounting systems.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Completed bi-weekly payroll for company employees.

• Monitored machines in operation to detect malfunctions and identify product defects
• Operated equipment in accordance with company procedures and customer requirements
• Received and correctly processed both written and verbal instructions, prints and work orders
• Documented daily production data and submitted accurate, timely logs to keep management up to date on activities
• Reported all operational deficiencies to supervisor and maintenance personnel
• Complied with company and OSHA safety rules and regulations.
• Operated machining equipment safely with team of operators.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

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