Alycia Higgins
Greenville
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
11
11
years of professional experience
Work History
Inventory Specialist
Polara
10.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Call Center Agent, Inbound Sales
CBRE
10.2023 - 10.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
Patient Care Technician
Baylor Scott & White Medical Center
02.2022 - 10.2023
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Charting using program Epic
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Responded to bell or light signal calls to assist patients with needs.
- Notified senior staff of patient emergencies to optimize outcomes.
Patient Care Technician
UT Southwestern Medical Center
01.2021 - 09.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Charting using program Epic
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Responded to bell or light signal calls to assist patients with needs.
- Notified senior staff of patient emergencies to optimize outcomes.
Assistant Manager
Sprouts Farmers Market Inc.
02.2020 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coached team on effective upselling and cross-selling methods.
Customer Service Manager
Walmart
06.2016 - 11.2019
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Team Lead
Bass Pro Shops
09.2014 - 06.2016
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXBachelor of Science - Nursing
Collin County Community College District
Plano, TXSkills
- Vital signs monitoring
- Blood glucose testing
- Patient observation
- Basic life support
- Phlebotomy techniques
- Time management
- HIPAA compliance
- Venipuncture technique
- Patient communication
Timeline
Inventory Specialist
Polara
10.2024 - Current
Call Center Agent, Inbound Sales
CBRE
10.2023 - 10.2024
Patient Care Technician
Baylor Scott & White Medical Center
02.2022 - 10.2023
Patient Care Technician
UT Southwestern Medical Center
01.2021 - 09.2021
Assistant Manager
Sprouts Farmers Market Inc.
02.2020 - 01.2021
Customer Service Manager
Walmart
06.2016 - 11.2019
Team Lead
Bass Pro Shops
09.2014 - 06.2016
Bachelor of Science - Nursing
Collin County Community College District
High School Diploma -
Lakeview Centennial High School
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