Alycia Huggins
Morrilton,AR
Summary
Dynamic healthcare professional with extensive experience, excelling in patient care coordination and customer service. Proven ability to analyze complex insurance policies and educate clients effectively. Strong leadership skills complemented by a solid foundation in medical terminology ensure compliance and enhance patient satisfaction. Committed to delivering exceptional support and care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Care Assistant (PCA)
Superior Senior Care
Conway, US
02.2025 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
Patient Care Coordinator
TeamHealth
Conway, US
02.2023 - 11.2024
- I would take intake calls for patients needing to speak to their doctor, request refills, or have severe symptoms.
- I worked from home and handled hundreds of calls a day, with excellent customer service and great medical terminology skills.
- Collaborated with healthcare providers to streamline patient care processes.
Box Truck Driver
Blue Truck Moving
Little Rock, US
09.2020 - 10.2023
- I would help with deliveries on weekends.
- Loaded and unloaded items according to company safety protocols.
- Conducted vehicle inspections to ensure compliance and safety standards.
- Picked up products from the warehouse or distribution center, verified the content, and delivered them to businesses or households as scheduled.
Healthcare Insurance Agent
TeleTech Solutions
Morrilton, US
09.2018 - 02.2023
- I passed my state exam to sell healthcare insurance in 20 different states.
- Take incoming calls, navigate, and run 12 computer systems.
- Analyzed insurance policies to ensure compliance with regulations and client needs.
- Educated clients on coverage options and benefits to facilitate informed decisions.
Medical Driver
Quest
Conway, US
10.2021 - 01.2023
- I drove patients with specific health insurance to and from doctor appointments.
- Kept up-to-date health records and driving paperwork for each day.
- I talked with dispatch personnel about changes in delivery schedules, or customer requests.
- Performed daily vehicle inspections to ensure safe operation on the roadways.
Sales Leader
ActionLink
Conway, US
06.2019 - 08.2021
- Provide excellent customer service, and help boost sales for the computer departments throughout several department stores.
- Trained and mentored new sales representatives for improved performance.
- Developed strategies to increase sales volume and improve customer satisfaction levels.
Front Office Manager/ Night Auditor
Pinnacle Hotel Group
Conway, US
12.2016 - 03.2018
- Analyzed daily reports, such as the occupancy rate report and the revenue report, prepared by subordinates.
- Supervised staff and provided training on customer service standards.
- Coordinated reservation systems and handled guest inquiries efficiently.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Direct Support Professional
Independent Case Management
Clinton, US
06.2012 - 12.2016
- Assisted clients in developing and maintaining social skills through engaging activities.
- Monitored client progress and documented observations for case management reviews.
- Supported individuals in daily living activities and personal care routines.
Education
Bachelor of Science - Psychology
Western Governors University
Utah-Remote06-2027
Skills
- Accounting expertise
- Developmental disability support
- Leadership and management
- Punctuality and reliability
- Hospitality services
- Microsoft Office proficiency
- Customer service excellence
- Patient care skills
- Medical terminology knowledge
- Case management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Personal Care Assistant (PCA)
Superior Senior Care
02.2025 - Current
Patient Care Coordinator
TeamHealth
02.2023 - 11.2024
Medical Driver
Quest
10.2021 - 01.2023
Box Truck Driver
Blue Truck Moving
09.2020 - 10.2023
Sales Leader
ActionLink
06.2019 - 08.2021
Healthcare Insurance Agent
TeleTech Solutions
09.2018 - 02.2023
Front Office Manager/ Night Auditor
Pinnacle Hotel Group
12.2016 - 03.2018
Direct Support Professional
Independent Case Management
06.2012 - 12.2016
Bachelor of Science - Psychology
Western Governors University