Alycia Lyons
Maricopa,AZ
Summary
Dynamic professional, enhancing customer satisfaction and boosting sales through exceptional service and upselling techniques. Skilled in multitasking and maintaining high-volume dining efficiency, I bring a blend of strong work ethic and excellent communication skills to achieve outstanding guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Steakhouse Server
The Princess Cafe
03.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
Bar Manager
Marina Shores Yacht Club
07.2020 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Bar Manager
The Opera House Steak and Seafood
03.2015 - 07.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
High School Diploma -
Plainfield South High School
7800 Caton Farm Rd, Plainfield, IL. 6058606-2005
Skills
- Positive and professional
- Reliable and responsible
- Adaptable and flexible
- Excellent communication
- High energy and stamina
- Order accuracy
- High volume dining
- Memory retention
- Strong work ethic
- Exceptional customer service
- Multitasking
Accomplishments
- Supervised and trained team of approximately 25-30 staff members that included entire FOH daily operations.
- Achieved honesty within staff members by introducing new close out method for POS system, resulting in higher revenue for the business owners.
- Successfully organized and alphabetized POS System, leading to faster and easier new hire training.
Certification
- BASSET Certified
- 360 Training Food Handlers Certification
Timeline
Steakhouse Server
The Princess Cafe
03.2022 - 07.2024
Bar Manager
Marina Shores Yacht Club
07.2020 - 03.2022
Bar Manager
The Opera House Steak and Seafood
03.2015 - 07.2020
High School Diploma -
Plainfield South High School