Alycia McLaren
Valley View
Summary
Clinical Administrator with extensive experience in project coordination and EMR documentation at University Hospitals. Demonstrated success in enhancing interdepartmental communication and ensuring HIPAA compliance. Proficient in Epic Systems and conflict resolution, promoting collaboration among diverse teams to optimize patient care outcomes.
Overview
16
16
years of professional experience
Work History
Clinical Administrator – Heart Department
University Hospitals
Cleveland
11.2019 - 05.2025
- Coordinated medical records and imaging requests, ensuring HIPAA compliance.
- Scheduled imaging pick-ups, triaged calls, and routed inquiries to clinical teams.
- Maintained accurate EMR documentation and facilitated interdepartmental communication.
Taussig Surgical Coordinator
Cleveland Clinic Foundation
02.2019 - 06.2019
- Scheduled and coordinated intra- and inter-departmental procedures per physician orders.
- Communicated effectively with patients, families, and care teams to ensure clarity and preparedness.
Appointment Specialist
Cleveland Clinic Foundation
04.2016 - 02.2019
- Scheduled patient appointments, verified insurance, and triaged based on diagnosis and priority.
- Served as department liaison and mentored new hires.
Initial Claims Handler
The General Insurance Company
05.2015 - 02.2016
- Investigated policy coverage, liability, and damages; negotiated settlements.
Senior Claims Customer Service Adjuster
Progressive Insurance
08.2013 - 01.2015
- Investigated claims, assessed liability, and ensured timely resolutions.
Resident Hall Desk & Security / Resident Advisor
University of Toledo
01.2009 - 01.2012
- Provided administrative and security support, facilitated conflict resolution, and planned events.
Education
B.A. - Communications, Public Relations & Marketing
University of Toledo
01.2012
Skills
- Project coordination and scheduling
- Epic Systems proficiency
- Microsoft Office Suite
- Data management and research
- Conflict resolution strategies
- Interpersonal communication skills
- Organizational and time management
- Adaptability and flexibility
- Team collaboration
Websites
References
References available upon request.
Timeline
Clinical Administrator – Heart Department
University Hospitals
11.2019 - 05.2025
Taussig Surgical Coordinator
Cleveland Clinic Foundation
02.2019 - 06.2019
Appointment Specialist
Cleveland Clinic Foundation
04.2016 - 02.2019
Initial Claims Handler
The General Insurance Company
05.2015 - 02.2016
Senior Claims Customer Service Adjuster
Progressive Insurance
08.2013 - 01.2015
Resident Hall Desk & Security / Resident Advisor
University of Toledo
01.2009 - 01.2012
B.A. - Communications, Public Relations & Marketing
University of Toledo
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