Alycia Mottmiller
Millbury,OH
Summary
Dynamic and detail-oriented professional with a strong background in customer service and pharmacy operations at Meijer. Proven ability to enhance patient satisfaction through effective communication and meticulous data entry. Recognized for leadership qualities and commitment to workplace safety, consistently improving workflow efficiency and fostering positive client relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate
Planet Fitness Gym
07.2025 - Current
- Assisted members with gym equipment usage and fitness inquiries.
- Maintained cleanliness and organization of workout areas and facilities.
- Helped manage check-in processes, enhancing member satisfaction and flow.
- Adapted quickly to dynamic work environment while collaborating with colleagues.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pharmacy Technician
Meijer
01.2025 - 05.2025
- Maintained inventory levels by restocking shelves and monitoring expiration dates.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collected co-payments or full payments from customers.
Assistant Teacher
Imaginative Beginnings
05.2024 - 11.2024
- Supported classroom management by assisting with lesson preparation and organizing educational materials.
- Facilitated small group activities to enhance student engagement and promote collaborative learning.
- Monitored student progress, providing feedback and support to ensure comprehension of key concepts.
- Supported classroom activities by assisting lead teacher with lesson preparation and student engagement.
- Maintained a safe and organized learning environment to promote optimal student focus and participation.
- Assisted in the implementation of educational programs, fostering social and emotional development among students.
- Helped maintain accurate records of student attendance and developmental milestones for reporting purposes.
- Engaged with parents through effective communication about children's progress and classroom events..
Apprentice Optician
Premier Vision Group
06.2023 - 05.2024
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Performed precision measurements for lens fitting and frame adjustments to ensure optimal comfort.
- Educated clients on proper eyewear care, maintenance, and usage for enhanced satisfaction.
- Collaborated with optometrists to manage appointment scheduling and patient records efficiently.
- Maintained inventory of eyewear products, facilitating timely restocking and organization of displays.
- Resolved customer inquiries and concerns promptly, enhancing overall client experience at the practice.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Promoted store loyalty programs to encourage repeat business from satisfied customers seeking routine services or new eyewear purchases.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Completed both warranty and non-warranty frame repairs for customers.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Updated display frames with newest styles.
- Collaborated with team members to create promotional materials for new products or seasonal sales events.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
Prior Authorization Specialist
Heartland Healthcare Services
07.2022 - 06.2023
- Processed prior authorization requests efficiently, ensuring compliance with organizational policies.
- Collaborated with healthcare providers to gather necessary documentation for approval.
- Reviewed patient information and insurance eligibility to facilitate timely authorizations.
- Utilized electronic medical record systems to track and manage authorization workflows.
- Assisted in training new team members on procedures and best practices for authorization processes.
- Maintained thorough records of prior authorization decisions and outcomes for reporting purposes.
- Communicated effectively with patients regarding authorization status and requirements.
- Identified areas for process improvement, contributing to enhanced operational efficiency within the team.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
Pharmacy Technician
Meijer
10.2009 - 05.2021
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Maintained inventory levels by restocking shelves and monitoring expiration dates.
- Participated in training sessions to enhance product knowledge and service skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported daily operations by managing cash register transactions effectively.
- Ensured compliance with safety standards and regulatory requirements consistently.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Genoa, a QoL Healthcare
03.2014 - 09.2015
- Managed medication inventory to ensure optimal stock levels and minimize waste.
- Processed prescription orders efficiently, maintaining high accuracy in medication dispensing.
- Trained new pharmacy technicians on operational procedures and compliance standards.
- Collaborated with healthcare professionals to resolve patient medication inquiries and issues.
- Monitored patient behavior and emotional wellbeing to ensure safety and security.
- Collaborated with multidisciplinary teams to evaluate treatment progress and modify strategies.
- Contributed to crisis intervention strategies, maintaining calm and effective responses during emergencies.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Education
High School Diploma -
Genoa Area Local Schools
Genoa01-2006
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Courteous and professional
- Data entry
- Record and file management
- Event coordination
Certification
- Certified Phlebotomist - 2025
- Registered Pharmacy Technician, Meijer - 2009- Current
- Certified Pharmacy Technician, Genoa, a QoL Healthcare - 2014-2015
Timeline
Associate
Planet Fitness Gym
07.2025 - Current
Pharmacy Technician
Meijer
01.2025 - 05.2025
Assistant Teacher
Imaginative Beginnings
05.2024 - 11.2024
Apprentice Optician
Premier Vision Group
06.2023 - 05.2024
Prior Authorization Specialist
Heartland Healthcare Services
07.2022 - 06.2023
Certified Pharmacy Technician
Genoa, a QoL Healthcare
03.2014 - 09.2015
Pharmacy Technician
Meijer
10.2009 - 05.2021
High School Diploma -
Genoa Area Local Schools
Similar Profiles
Spencer DiMagnoSpencer DiMagno
Customer Service Representative /Front D Associate at Planet Fitness GymCustomer Service Representative /Front D Associate at Planet Fitness Gym
Claire DillonClaire Dillon
Member Service Representative at Planet Fitness GymMember Service Representative at Planet Fitness Gym
Dane HarperDane Harper
Front Desk Operator/Personal Trainer at Planet Fitness GymFront Desk Operator/Personal Trainer at Planet Fitness Gym
Erica DaileyErica Dailey
Early Learning Inclusion Specialist at Shine Early LearningEarly Learning Inclusion Specialist at Shine Early Learning
Kimberly GoetzKimberly Goetz
Early Intervention Specialist at Oregon City School DistrictEarly Intervention Specialist at Oregon City School District