Alycia Nguyen
Summary
Organized Patient Service Representative with 2 1/2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Southern Maine Medical Center
09.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Drive Up & Go Department Supervisor
Shaws Supermarket
04.2021 - 09.2021
- Helped maintain daily needs of department, associates, and customers via fulfilling customer online orders
- Ensured orders are picked, staged, and ready for customer specified pick up window
- Provided best and freshest quality merchandise to customers while shopping
- Mentored team members to enhance professional development and accountability in workplace.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Internet Fulfillment Associate
Lowes
10.2020 - 04.2021
- Monitoring alerts/queues of customer orders via online order system and handheld device
- Ensuring orders are picked at best quality, packaged securely, distributed to the correct location
- Processing and finalizing all internal paperwork and closing out customer order transaction
- Responsible for assisting customers with all their shopping needs including: assisting customers in the selection, demonstration, preparation and loading of merchandise.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Project Sales Coordinator
Lowes
09.2017 - 10.2020
- Held this position twice: 1st in September 2017-April 2018
- Assisted Project Specialist in managing sales of exterior projects via phones, paperwork, and internal installation management systems
- Managed customer information files, and project quotes via internal installation management systems (known as Project Tool & IMS)
- Provided exceptional customer service by addressing client concerns promptly and efficiently, fostering long-term partnerships.
- Scheduled appointments and managed customer phone calls for Project Specialist
- Helped manage all communication of project stages between installers, Project Specialist, vendors, and customers.
Home Decor Sales Associate
Lowes
05.2018 - 03.2020
- Guided customers in making best selection of blinds and shades via product knowledge
- Assisted customers in purchasing installation projects of blinds and shades
- Managed customer projects and built sales quotes for installation of blinds and shades
- Managed all communication with installers and customers
- Responsible for department stock/cleanliness/and machine maintenance/cleanliness.
Education
Associate of Science - Behavioral Sciences
York County Community College
Wells, ME05.2025
Liberal Arts -
York County Community College
Wells, ME05.2020
High School Diploma -
Sanford High School
Sanford, ME01.2010
Skills
- Strong Interpersonal Communication
- Cross-cultural sensitivity
- Caring and Empathetic
- Project Management
- Office Administration
- Multitasking and Organization
- Team Leadership
- Attention to Detail
- Medical terminology knowledge
- HIPAA Compliance
Volunteer Work
- Toys-For-Tots (2014-Present)
- Portcon Maine Gaming, Comic, and Costume Convention (Present)
Projects
- Faith, Trust, A Princess is a Must!: Starting as a volunteer children's event at Portcon Maine in 2015, Faith, Trust, A Princess is a Must is a small party/"Rent-a-Princess" business serving birthdays, events, and conventions.
Timeline
Patient Service Representative
Southern Maine Medical Center
09.2021 - Current
Drive Up & Go Department Supervisor
Shaws Supermarket
04.2021 - 09.2021
Internet Fulfillment Associate
Lowes
10.2020 - 04.2021
Home Decor Sales Associate
Lowes
05.2018 - 03.2020
Project Sales Coordinator
Lowes
09.2017 - 10.2020
Associate of Science - Behavioral Sciences
York County Community College
Liberal Arts -
York County Community College
High School Diploma -
Sanford High School
Similar Profiles
Kassidy EvangelistaKassidy Evangelista
CNA at Southern Maine Medical CenterCNA at Southern Maine Medical Center
Rickie BinetteRickie Binette
Master Electrician at Southern Maine Medical CenterMaster Electrician at Southern Maine Medical Center
Stephen HowardStephen Howard
Security Officer at Southern Maine Medical CenterSecurity Officer at Southern Maine Medical Center