Alycia Nicassio
Thousand Oaks,CA
Summary
Experienced professional office support specialist with a proven ability to efficiently manage administrative tasks and improve workplace productivity. Highly skilled in collaborating with teams and adapting to changing needs. Recognized for reliability, effective communication, and proficiency in scheduling, data management, and customer service. Committed to ensuring smooth operations and achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Fey Chiropractic
07.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or manual massage therapy under chiropractor supervision for better treatment outcomes.
Team member/ Key leader
Lululemon
10.2019 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Front Desk Receptionist
K9's Only
04.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Associate of Science - Kinesiology
Moorpark College
Moorpark, CA05-2024
Skills
- Telephone etiquette
- Medical terminology
- Scheduling appointments management
- First aid and CPR certification
- Data entry efficiency
- Patient care coordination
- Professionalism and ethics
- Detail-oriented approach
- Conflict resolution strategies
- Time management mastery
- Massage therapies
- Flexibility and adaptability
Certification
- CPR/AED Certification
Timeline
Chiropractic Assistant
Fey Chiropractic
07.2023 - Current
Team member/ Key leader
Lululemon
10.2019 - Current
Front Desk Receptionist
K9's Only
04.2017 - 06.2019
- CPR/AED Certification
Associate of Science - Kinesiology
Moorpark College
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