Alycia Destiny Puente
2121 N. 44th Street Phoenix,AZ
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Underwriting Wholesales Financial Lines
Chubb
Phoenix, AZ
05.2022 - Current
- Primary responsibility focused on new business production for Private/Not -For -Profit management liability. Included, but not limited to, D&O, Crime, EPL, Fiduciary and K&R.
- Key functions included underwriting, financial analysis and servicing of new business submissions
- Verified compliance of financial policies and accounting procedures against regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Reviewed completed work for compliance with regulations.
- Organized, sorted and checked input data against original documents.
- Evaluated source documents to locate needed information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Identified data entry errors and reported to necessary departments.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Sent completed entries for evaluation and final approval.
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Lead Generator
Fusionpower
Chandler , AZ
02.2022 - Current
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Worked independently with minimal supervision.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Responded to customer issues promptly to build strong professional relationships.
Warehouse Associate
Floor And Decor
Phoenix , AZ
07.2021 - 03.2022
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Simplified shipping and receiving processes for improved workflow.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Underwriting Assistant
Commonwealth Casualty Company
Phoenix, AZ
08.2021 - 02.2022
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Learned new materials, processes and programs quickly.
- Completed documentation and reports for business records.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Recruited and trained new members of guest service team.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Identified and recommended staff for key positions and departments.
- Tracked attendance and evaluated progress for assigned trainees.
- Analyzed team performance and identified opportunities for additional training.
- Introduced standardized training for cohesive learning environments.
- Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
Front Office Receptionist/Customer Service Representative
Commonwealth Casualty Company
Phoenix, OR
01.2019 - 08.2021
- First point of contact for customers/Interact directly with customers
- Received and routed business correspondence to correct departments and staff members
- Kept reception area clean and neat to give visitors positive first impression
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained well-organized and efficient offices with stocked supplies to meet expected demands
- Ability to work under limited supervision in fast paced environment
- Updated Polices
- Processed New Claims
- Worked with Security Department
- Processed and sorted mail
Claims Support Representative
Commonwealth Casualty Company
Phoenix, AZ
06.2018 - 01.2019
- Manage all phone queues with regard to hold time
- Strong knowledge of overall company structure, procedures, guidelines
- Strong critical thinking with ability to resolve issues within company guidelines
- Collect and document loss information
- Use multiple systems to perform job duties and answer phone calls regarding new
- Work with claims team on handling claims
- Provided Call back
- Processed Mail
- Reported to SIU
Customer Service Representative
Commonwealth Casualty Company
Phoenix, AZ
05.2016 - 06.2018
- Provide quotations, pricing, and required information to new and existing customers
- Receive and respond to all customer inquiries and complaints. Request any missing or required
information from customers and follow up for that information - Maintain strong knowledge of all company products, pricing, and policy features
- Knowledge of company procedures, processes, tools, and system
- Answered telephone in prompt, professional and courteous manner.
Claims Intaker
Commonwealth Casualty Company
Phoenix, Arizona, United States
05.2015 - 05.2016
- First point of contact for customer to verify and record accident facts
- Collect and document loss information
- Interact directly with customers
- Able to empathize and keep calm during high stress situations
- Ability to work under limited supervision in a fast paced environment
- Use multiple systems to perform job duties and answer phone calls
- Handle a high volume of calls in a shared team environment
Vendor
Perry Ellis Vendor
7600 W Arrowhead Towne Center Glendale, AZ 85308
11.2014 - 01.2020
- Completed goals of day to day quotas
- Advertised and presented merchandise
- Collected daily inventory control
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Contacted other store locations to determine merchandise availability
Education
Some College (No Degree) - Restaurant And Business Management
Arizona Western College
Skills
- Excellent communication skills,
- Fast learner
- Have ability to multi-task
- Plan and coordinate various activities
- Skilled in Microsoft office programs such as Word, Excel, and PowerPoint
- Attention to detail
- Calm under pressure and
- Sales tools and techniques
- Client service-focused
- Point of sale operation
- Store opening and closing
- Rapport building
- Accurate data entry
- Critical Thinking
- Problem Solving
Certification
Maricopa County Notary
Phlebotomy Certified
Standup Forklift Certified
Electric Pallet Certified
Food Handler Certified
COVID-19 Vaccinated
Timeline
Underwriting Wholesales Financial Lines
Chubb
05.2022 - Current
Lead Generator
Fusionpower
02.2022 - Current
Underwriting Assistant
Commonwealth Casualty Company
08.2021 - 02.2022
Warehouse Associate
Floor And Decor
07.2021 - 03.2022
Front Office Receptionist/Customer Service Representative
Commonwealth Casualty Company
01.2019 - 08.2021
Claims Support Representative
Commonwealth Casualty Company
06.2018 - 01.2019
Customer Service Representative
Commonwealth Casualty Company
05.2016 - 06.2018
Claims Intaker
Commonwealth Casualty Company
05.2015 - 05.2016
Vendor
Perry Ellis Vendor
11.2014 - 01.2020
Some College (No Degree) - Restaurant And Business Management
Arizona Western College
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