Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Alycia Randolph

Alycia Randolph

736 Alaska Street Memphis, TN,United States

Summary

Results-driven logistics professional with experience in warehouse operations, inventory management, and order fulfillment. Strong focus on team collaboration and adapting to changing needs. Proficient in operating forklifts, managing stock levels, and ensuring timely deliveries. Reliable and efficient, known for maintaining high standards and achieving measurable results.

Experienced with inventory management, ensuring accurate stock levels and efficient order fulfillment. Utilizes organizational skills and attention to detail to maintain well-organized and safe warehouse environment. Track record of collaborating effectively with team members to meet operational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Warehouse Clerk

Amazon
11.2019 - Current
  • Kept detailed records of all shipped goods, enabling easy tracking and updates for customers as needed.
  • Enhanced workplace safety by conducting regular equipment maintenance checks and adhering to proper lifting techniques.
  • Collaborated with team members to optimize the loading and unloading process for incoming and outgoing shipments.
  • Trained new employees on company-specific material handling procedures, ensuring consistent performance across all team members.
  • Communicated effectively with carriers to negotiate favorable shipping rates while maintaining quality service standards for customers.
  • Reduced shipment errors by thoroughly inspecting materials before and after packaging.
  • Supported supply chain operations through efficient coordination with purchasing, production, and logistics departments.
  • Maintained a clean and well-organized warehouse environment, contributing to increased productivity levels.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Aircraft Maintenance Technician

Honeywell Aerospace
03.2022 - 11.2023
  • Collaborated with other technicians to complete complex repairs and improve team efficiency.
  • Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
  • Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
  • Evaluated individual aircraft components to identify and troubleshoot issues.
  • Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Lubricated shafts, bearings, and gears to maintain optimal performance.
  • Contributed to a reduction in maintenance-related incidents by maintaining a strong focus on safety during all tasks.
  • Demonstrated commitment to continuous learning by staying up-to-date on industry best practices and participating in relevant training opportunities.
  • Reduced downtime for aircraft by efficiently diagnosing and repairing mechanical problems.
  • Performed flight line AFE preflight and postflight requirements.
  • Diagnosed faults and developed resolution plans.
  • Participated in regular safety meetings, contributing valuable input based on personal experiences working on various types of aircraft systems.

Shipping Material Handler

FedEx Express
01.2013 - 01.2015
  • Kept detailed records of all shipped goods, enabling easy tracking and updates for customers as needed.
  • Contributed to cost reduction measures by identifying areas for process improvement within the shipping department.
  • Assisted in annual inventory audits, providing accurate counts and reconciling discrepancies as needed for proper inventory management purposes.
  • Minimized product damage during transport by securely packaging items according to best practices in the industry.
  • Communicated effectively with carriers to negotiate favorable shipping rates while maintaining quality service standards for customers.
  • Trained new employees on company-specific material handling procedures, ensuring consistent performance across all team members.
  • Prepared documentation for customs clearance, ensuring compliance with international shipping regulations when applicable.
  • Optimized warehouse space utilization by rearranging storage areas based on product turnover rates and seasonal demands.
  • Facilitated the implementation of new warehouse management software, streamlining daily operations and enhancing overall shipping efficiency.
  • Improved shipping efficiency by implementing a streamlined material handling process.

Customer Care Representative

Big Lots Stores, Inc.
01.2012 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Navigated multiple computer systems and applications to find information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.

Education

High School -

Central High School
Memphis, TN
05.2010

Avionics Technician -

Tennessee College of Applied Technology
Memphis, TN
08.2016

Skills

  • Warehouse safety
  • Order picking
  • Unpacking merchandise
  • Team collaboration
  • File management
  • Shipping and receiving
  • Paperwork processing
  • Document management
  • Shipping

Certification

  • Avionics license
  • General Radiotelephone Operator
  • FCC Element 1 and 3

Personal Information

Authorized To Work: United States

Timeline

Aircraft Maintenance Technician

Honeywell Aerospace
03.2022 - 11.2023

Warehouse Clerk

Amazon
11.2019 - Current

Shipping Material Handler

FedEx Express
01.2013 - 01.2015

Customer Care Representative

Big Lots Stores, Inc.
01.2012 - 01.2013

Avionics Technician -

Tennessee College of Applied Technology

High School -

Central High School

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