Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
Alycia Reed

Alycia Reed

IT Program Manager
Gainesville,VA

Summary

U.S. Citizen – Authorized to work for any employer

Talented Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in IT planning and deployment. I possess excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Project Manager

Taoti Creative
05.2022 - Current
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Accomplished client goals by providing quality technical projects.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Updated customers and senior leaders on progress and roadblocks.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Responsible for client communications, facilitating/leading client meetings, project kickoffs, maintaining budget and keeping project financials in line, staying within each projects scope of work
  • Created CSM guides for both Wordpress and Drupal content management systems
  • Responsible for the management of multiple simultaneous WordPress and Drupal migrations and O&M projects
  • Manage a team of 20+ resources across 20 ongoing projects in various stages of development
  • Thought leader and champion of streamlined business processes and maturation from waterfall to agile methodologies.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Developed and initiated projects, managed costs and monitored performance.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Modified and directed project plans to meet organizational needs.
  • Planned, designed and scheduled phases for large projects.
  • Made decisions independently and collaboratively on [Type]-related challenges.

Project Manager, Client Services

Riva Solutions Inc
05.2019 - 05.2022
  • Responsible for project initiation, planning, estimation, and execution for multiple DoD projects
  • Army Installation Management Command
  • US Army Personnel Security Investigation Center of Excellence
  • Army National Guard Logistics Integration Support
  • National Guard Bureau Staff Action Support Services
  • Responsible for providing business, technical and application support by participating in the systems development process from initiation to production
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Built PM toolkit which was implemented company wide
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Work in close collaboration with business and technology partners, project teams and stakeholders to plan, elicit, analyze, validate, document, and manage functional specifications that align to business needs
  • Gather, interpret, analyze, validate, and document business requirements and specifications for new or enhanced functionality with project and/or business owners
  • Research and analyze current/future state system capabilities and evaluate solutions and recommendations
  • Follow through change control process to manage changes to base-lined deliverables and scope for assigned project.
  • Built project workflows in Jira and Confluence
  • Managed tickets and assisted with scrum ceremonies using Jira
  • Manage relationships with business representatives and program/project teams
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs and monitored performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Established performance and service goals and held associates accountable for individual performance.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Made decisions independently and collaboratively on IT-related challenges.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Maintained compliance with regulatory parameters in complex projects with overlapping policies.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Planned, designed and scheduled phases for large projects.
  • Drove team success through shared vision and recognition of quality performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Jr. Project Manager

Riva Solutions Inc
11.2017 - 05.2019
  • Assist project managers and technical teams to ensure project requirements are documented properly
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
  • Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Applied knowledge of industry best practices to improve project management processes.
  • Provided excellent quality assurance to customers to promote best value possible for customer budget.
  • Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
  • Handled risk management to reduce or avoid project cost escalations, delays and failures.
  • Performed technical research and communicated findings in language understood by staff and customers.
  • Prepared, maintained and distributed project reports to appropriate stakeholders.
  • Devised and prepared back-up plans for high-risk project phases staged for implementation on short notice.
  • Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
  • Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
  • Certified Scrum Master for project management.
  • Updated customers and senior leaders on progress and roadblocks.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Mentored and guided staff to enhance performance and exceed customer expectations.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Wrote test cases for UAT for new features developed using Drupal CMS
  • Prepared and managed project financials to support the project managers
  • Led help desk operations to ensure efficiency and optimization is achieved
  • Assist with project management for selected projects
  • Coordinate with different departmental teams to produce better business outcomes
  • Test business processes and recommend improvements based on user feedback
  • Evaluate operational efficiency and effectiveness of current systems
  • Analyzed, defined, and documented technical designs for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls, and output
  • Identified business requirements (e.g., needs, objectives, functions, features, input, and output)
  • Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc
  • Develop and document adjustments to workflow to streamline processes
  • Involved in cross-organizational task groups concerning new automated systems, products and/or services
  • Developed test plans, test criteria, scenarios, and documentation to ensure acceptance of delivered solutions
  • Conducted and facilitated user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
  • Responsible for requirements gathering, JAD sessions and UAT
  • Responsible for providing business, technical and application support by participating in the systems development process from initiation to production
  • Work in close collaboration with business and technology partners, project teams and stakeholders to plan, elicit, analyze, validate, document, and manage functional specifications that align to business needs
  • Gather, interpret, analyze, validate, and document business requirements and specifications for new or enhanced functionality with project and/or business owners
  • Research and analyze current/future state system capabilities and evaluate solutions and recommendations
  • Provided project support to project managers and other team leads
  • Built project workflows in Jira and Confluence
  • Managed tickets and assisted with scrum ceremonies using Jira.

Education

Bachelor of Applied Science -

Midwestern State University

Certified Scrum Master - undefined

Skills

Microsoft Office Suite – Word, Excel, Powerpoint, Visio, Projectundefined

Certification

In process of obtaining PMP Certification

Software

Drupal

WordPress

Microsoft Office Suite

AWS

Azure

Google Cloud

Marketo

Jira

Confluence

QA

Testing

Microsoft Project

Teamwork

Visio

Visual Studio

Timeline

Project Manager

Taoti Creative
05.2022 - Current

Project Manager, Client Services

Riva Solutions Inc
05.2019 - 05.2022

Jr. Project Manager

Riva Solutions Inc
11.2017 - 05.2019

Bachelor of Applied Science -

Midwestern State University

Certified Scrum Master - undefined

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Alycia ReedIT Program Manager