Alyc'ia Stokes
Apopka,FL
Summary
Committed and hardworking checkout advocate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Checkout Advocate
Target
10.2022 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Assist customers with bagging items, displaying excellent customer service skills.
- Collaborated with team members to maintain a clean and organized checkout area.
- Provided information on store promotions and discounts, increasing sales of featured products.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Contributed to achieving store sales goals by upselling additional products during checkout process.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Front of House Employee
Chic-Fil-A
08.2021 - 05.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
Psychology
Florida International University
Miami, FL05.2027
High School Diploma -
Wekiva High School
Apopka, FL05.2023
Skills
- Upselling Strategies
- Team Collaboration
- Adaptability and Flexibility
- Sales Techniques Mastery
- Problem Solving Abilities
- Conflict Resolution
- Decision Making Abilities
- POS System Proficiency
- Active Listening
- Customer Service Excellence
- Multitasking Capabilities
- Patience and Empathy
- Attention to Detail
- Cash Handling Expertise
- Computer Literacy
- Reliability and Punctuality
- Effective Communication
- Professionalism and Courtesy
Timeline
Checkout Advocate
Target
10.2022 - Current
Front of House Employee
Chic-Fil-A
08.2021 - 05.2022
Psychology
Florida International University
High School Diploma -
Wekiva High School